View Reminder Settings and Emails
You can check to see if you set up your sign up to send automatic email reminders. Log into your account and click the "Created" tab. Locate your sign up and click the pencil icon to the right of the sign up. Click "Step 5: Settings" to view the reminder email setting under the "Preferences". If you make any changes to this area, remember to click the 'Update' button at the bottom of the screen to save the modifications. If you choose to have reminders go out, this will happen automatically.
You can also view the details of emails and reminders sent from your account. Go to "Messages" located on the left side of your account page. From "Messages", click the "Sent" tab. Click the column heading for 'Sent' and your messages will sort by the date order that messages were sent from your account. When you click on the 'Gear' icon to the right of the 'Sent Messages', you can choose from the 'Display Options' to show reminder emails only. You can then click on the 'Stats' icon to the far right of each reminder notification to see who signed up and received a reminder for the event.
We have no control over spam settings, so some of your users may have reminders that end up in their spam folder. Occasionally we also have problems with email providers completely blocking a reminder because they think it's spam (that means it won't even show up in the spam folder). The user would then need to make sure to add email@example.com to their contacts program.
Posted by SignUpGenius