SignUpGenius Help

General account questions

I can't remember my password! Help me!

Can't remember your password, eh? Did you try your dog's name? How about your birthday? Oh... I see... you used a good password that no one could guess. Even yourself. Now that's smart. Seriously... it's not a problem. Within every login box there is a "Forget Your Password" link that will allow you to email yourself a link to reset your password. If you try that link and it says that you never registered... then you may have mistyped your email address when you signed up. If that's the case, contact our support staff and we'll do our best to track down your login info for you. 

If you don't receive any email response from us after using the "Forget Your Password" link, check your spam folder.  Still a no?  Contact our support team directly and we'll reset your password for you. We won't even laugh if we find out your password is "JustinBieberFan."

How do I change my name, email, or password?

If you need to change your legal name, you'll have to contact the government and fill out a bunch of forms. I'm afraid we just can't help you with that. Oh, sorry... you meant your name on our site? Well, actually - you can update any of your profile information at any time. Log into the site with your email and password. To change your name or email, click "Settings" on the left side of your account page.  After you make the change, click "Update Profile" at the bottom of the page.  Once you log out, and log back in, the edited name will show at the top of your account page.

To change your password, click the "Password" tab on the "Settings" page.

Unsubscribe me or I will sue the pants off you!

Easy there, buddy. Believe me when I say that no one wants to see us without pants! Seriously, though... please know that we never send out spam emails and we aren't trying to bother you! If you received an email, it is either because someone you know specifically invited you to a sign up page or possibly someone accidentally mistyped an email address and it went to the wrong person. In either case, we're happy to either remove you from a specific sign up list or to remove you completely from the site. Look for the "Unsubscribe" link at the bottom of the email you received for the quickest way to unsubscribe. Alternately, you can contact our support staff and we'll take care of it for you. 

Do I have to register for your site to sign up for something?

You don't trust us, do you? Well, with all the crazy sites out there... we don't blame you. Let us assure you that we NEVER sell or pass on your profile information. Plus we make sure that your email is NEVER publicly displayed on the internet where someone unauthorized could grab it.

But the short answer to your question is…No, we don’t make you register on our site to sign up for something…we leave that decision up to the sign up creator. We offer multiple security options when someone creates a sign up list, and we let the creator choose how they want to handle their group. The default setting when creating a sign up is to NOT require people who sign up to have an account.

If you do end up creating an account and you change your mind and want to completely delete your information from our system... just contact us and we'll get it done immediately. Honestly, we find that first time users worry the most about creating an account.  After people use our service and realize how helpful it is, we find that people like having accounts because it provides a lot of great extra functionality.  For instance, if you log into your account, you can see all the upcoming events for which you have signed up, and easily edit them if needed.

I have two accounts at SignUpGenius. Can I combine them?

Two accounts? You always were an over-achiever, weren't you? While we don't yet have the ability to have multiple emails under one account, you can easily merge multiple accounts into a single account and have access to all the data in one spot. Log into the account you no longer wish to use and click "Settings" on the left side of your acount page.  On the "Profile" tab, scroll down to "Need to Merge Accounts?" and click the link.  Enter the email address for the account you wish to keep, and then choose to have the SECOND account remain after the merge. 

Contact our support team if you have any problems and we'll take care of it for you. 

Why would I log in with Facebook?

Well, how else are we going to 'Like' the post you forwarded about the goose who adopted a puppy?  Oh, that wasn't you?  Your little sister posted it to your page because she knows you're afraid of geese?  Sorry.  

We offer the Facebook option as another way to log into SignUpGenius.  If you are logged into your Facebook account on your computer (or mobile device) you can click the blue "Login with Facebook" button on our homepage and you won't have to remember your SignUpGenius password, or even type anything at all in case your fingers are just too tired.

One thing to note, if you already have a SignUpGenius account, the Facebook login will only connect to that existing SignUpGenius account if the email address on the Facebook account and SignUpGenius account are the same.  Another good thing to know is that we (unlike your sister) will NEVER post to your page or to your friend's page without your approval.

And you might want to talk to someone about the geese thing.  They're really pretty and friendly!  Unless you walk into their territory...and then they're sort of scary with the aggressive stretched out wings and the honking.  

Questions about signing up for something

Help! Why do I see Edit/Swap/Delete buttons next to my sign up?

No worries... step back from the ledge! The "Edit/Swap/Delete" buttons are just there so that you can modify your sign up if something changes for you. You are completely signed up!

Those buttons ONLY show up for you... when you are logged into the site. If you want to see what the sign up looks like for other people, click the "My Account" button in the upper right hand part of the page and choose "Logout."  Now, use the link to go to the sign up again.  Voila!  Those buttons are no longer visible because you are not logged in.

If you ever need to change your sign up, just login to the site with the same username and password that you used to sign up, go to the sign up using the link under "Items I've Signed Up For", and your "Edit/Swap/Delete" options are there for you beneath your name on the sign up.

How do I use one account to sign up more than one child for activities?

First off - let's just say that if you have multiple kids - you're already so busy and sleep deprived that you hardly have time to read this. We can relate, so we'll try to keep this brief.

When you sign up for something, our system uses your account name by default. However, you can change the name that is displayed on your sign up at any time so that it displays your child's name instead. Login and click the "Invited To" tab on your account page.  Click the pencil icon to the right of the item.  Choose the "Display an Alternate Name" option and enter the name.  Click "Update my Sign Up." Alternately, if you are logged in when you first sign up, you can click the checkbox for "Display an Alternate Name" at the bottom of the sign up form. If you are signing up more than one child on the same sign up, just sign them up one at a time.

Now that we've settled that - I think you'd better get going - one of your kids is trying to see if they can fly like a super hero by jumping off the top of the toilet. Good luck!

I share an email with my spouse. How do we both sign up?

Awwww. We think it's so sweet that you two lovebirds share everything... even your email address. Well, no worries. You can each sign up using the same account.  Use the link to go to the sign up, and choose which slot you wish to sign up for.  Next, you'll select "Login with my SignUpGenius or Facebook account" and enter your login info.  The name on the account will be displayed next to, "You are logged in as:"  If you need to display a different name on the sign up slot, check the "Display an alternate name" box and enter the name.

That should get it all handled for you and you can return to spending your time looking deep into each other's eyes and whispering sweet email passwords into each other's ears.

My plans changed. How do I edit my sign up or RSVP?

Well, well, well. So Mr. Busybody with the changing plans is trying to get out of your sign up responsibility, eh? Ok, ok... we'll help you.

If you signed up with an account (using an email and password) - it's pretty easy to edit or change your sign up... go to the homepage of SignUpGenius.com and log in with the email and password that you used to sign up or RSVP. This will take you to the My Account page which will show you all the sign ups that you have responded to under the "Invited To" tab. Click the pencil icon to the right of the item and you will be able to edit your RSVP or revise your sign up item. 

If you signed up without an account (using your name and email address), you can get to the sign up by following the link provided in your email invite or email from the sign up creator telling you about the sign up.  When you get to the sign up, you'll see a link at the top in the General Details area that says, "Did you already RSVP? You can Edit your RSVP."

If you signed up with your name only, I'm afraid there is no way for us to confirm who you are in order to allow you to edit the information. You will need to contact the sign up creator from the General Details area of the sign up by clicking on the envelope icon, and ask that he or she removes you from the sign up.

I get an error message when I try to sign up! What's the deal?

I know, I know... you get an email and you take the time to go to this new site called SignUpGenius, choose what you want to sign up for, enter your information... and BAM... your sign up is rejected. What's with that?! Please... before you go all postal and come to our offices with a dull machete... let's see if we can troubleshoot for you.

If your sign up is rejected, you should have received one of a couple error messages.

If you get:

"There is already a SignUpGenius account using the email __________. Please log in with your email and password instead of filling out the area for new users. If you forgot your login password, click here."

This means that you already have a membership account at SignUpGenius.  To sign up for something, make sure you select the button "Login with my SignUpGenius or Facebook account " and log in. The system will not let you register again as a new user if you are already a member. If you forgot your password, click the password link and you will get a chance to reset your password.

If you get:

"The sign up creator has chosen to restrict who can sign up on this sign up. The email you entered is not on the creator's approved list. If you received a SignUpGenius invite email, make sure you are using the same email address as the one that received the invite. If you continue to have problems signing up, contact the sign up creator about this restriction."

If you get this message, it may be the fault of the sign up creator, not the person trying to sign up. We offer multiple security levels on our sign ups, so that each one can be different. That's a great thing in terms of providing flexibility, but sometimes the sign up creator just gets confused and will use our advanced security setting "Reject sign ups from emails other than the ones in my group," but then not include all the emails of their members in the approved list. So... what can you do? Contact the creator of the sign up and ask them to add your email to their approved group list so that you can finish signing up. If the sign up creator doesn't know how to do that... then they probably should talk to our support team for some help... or at least read through our handy-dandy and occasionally caustic FAQs page.

If you get:

"I'm sorry, but you can not sign up because the creator of the sign up just doesn't like you."

If you get this message, we would be quite surprised... because there is honestly no ability in our system for a sign up creator to say this.  But... it sure would be funny if there were.

I signed up with my name only, then created an account, but still can't edit.

Um... can you phrase that in the form of a question? Nevermind... I think I know the issue. You were a little worried about our site initially so you signed up with your name only. Then later you realized how incredibly cool our site is, so you created an account so you can use all our nifty functionality like editing or deleting your sign up. Now you don't understand why that first item you signed up for is not listed in your account for you to see or edit. Sorry for the confusion. Because you didn't have an account when you first signed up, that first record is not associated to you properly. But we can help!  Contact Support to email us directly.

I'm having trouble signing up from my phone!

Ah, I think know the problem. I'm afraid that our site does not support classic rotary-dial phones or signing up via telegraph. Oh wait... you meant your smartphone? It's pretty easy to make a typo when entering your email address and password on that small screen.  You may want to log in using Facebook, or try again making sure you are extra careful.  If you still have problems, please try signing up via a computer. Because there are so many different types and versions of phones, we do see occassional issues. If you cannot access a computer to sign up, please contact our support team for direct assistance.

How do I receive my reminders via text message?

Ah... so Mrs. Fancy-phone would like to start getting as many text messages as her daughter, eh? Not a problem, we can help. You can receive "reminders" for the items that you've signed up for via text message. To do this, log into our site and click "Settings" on the left side of your account page. Be sure your mobile phone number and carrier are listed on your profile page. If you make any changes on this page, be sure and click "Update Profile" at the bottom of the page to save the changes.

At the top of the page, click the "Notification Settings" tab. Next, check the box that says, "Send Text Reminders". Click "Update Settings" at the bottom of the page. That's it! You'll start receiving your text messages right away, and you can even read them during dinner while ignoring your daughter.

Why do you need my phone number and/or address in order for me to sign up for a slot?

No worries, we’re not like that creepy boy in fifth period high school PE who was always bugging you to go out with him. We actually aren’t even the ones asking for your phone number and/or address. If you find this to be a requirement when you are signing up for a slot, it’s because the sign up creator is requesting the information from you. Let us assure you that we NEVER sell or pass on your information. Plus, we make sure that the only information that may be publicly displayed on a sign up is your name and anything you write in the comment field of your sign up slot.  

I need to change my comment from my sign up slot. How can I edit that, or remove my name completely?

So you were planning on taking fried chicken to the Gray family for dinner until you found out that Herb's cholesterol is through the roof!  Maybe baked chicken is a better option.

Depending on how you signed up on the sign up, there are various ways to edit that sign up slot.

1. If you signed up with an account (using an email and password) - it's pretty easy to edit or change your sign up slot. Log into your account and under the "Invited To" tab click the pencil icon to the right of the sign up to edit the sign up, or click the "x" to remove your entry from the sign up. After you remove your name, if you want to sign up for a different slot just return to the sign up and start over.

2. If you signed up without an account, you can get to the sign up by following the link provided in your email invite or email from the sign up creator telling you about the sign up. When you get to the sign up, you'll see a link at the top that says, "Already signed up? You can change your sign up."  

3. If you signed up without an account and without an email address, you will need to contact the sign up creator to make the change for you.

Can you help me find the sign up for Country Day School's Fall Festival?

You should try asking your mom first. They're always really good at finding things, aren't they? If mom is unavailable, you may want to try these suggestions.  

1. If you have the email address of the sign up creator, you can go to our homepage and click the magnifying glass in the top right corner. You can then enter the creator's email address to view all of the links to active sign ups in that account.

2. If you received an email invite to the sign up, you will see the link to the sign up in the email. Click the link to go to the sign up.

3. If you have an account with us, you can log into your account and click the "Invited To" tab to view sign ups you've been invited to, if the creator sent invites through SignUpGenius.

If you don't have any of these things, you need to contact the sign up creator, school, or organization to request the link. Or, ask your mom. Seriously, she probably knows where it is.

How can I view all of the sign ups my organization has?

You're one of those super volunteers, aren't you? The kind of person Hallmark creates "Thank You" cards for, right? Well, we'd love to help you see all of the ways you can help your organization.

If you are a SignUpGenius member, simply log into the site and click the "Invited To" tab to view a list of all the sign ups that you've been invited to. If your group posts their links, or chooses not to send invites through SignUpGenius, the sign ups may not be listed on the My Account page. 

Alternately, if you know the email address of the person who creates all of the sign ups for your group, you can click on "Find a Sign Up" in the top right corner of the homepage and enter the email in the "Search by the Sign Up Creator's Email" form. Complete the captcha and click to Search. You'll then see icons of all of the sign ups created for your organization, and you can click on any of them to view the volunteer opportunties that are available.

Questions about building a sign up page

How do I find the RSVP option and should I use it?

Um, that's two questions so we're going to have to charge extra for the answer. The RSVP format (where every person must RSVP, not just sign up) is available for any one-time event.  At Step 3:Dates & Times you'll select the "One-time" option.  After you enter the date and time, you'll click "Continue" to advance to Step 4: Slots.  At the bottom of this page you'll see "Layout Settings" and here you will select the RSVP format option. The RSVP option is most useful for parties and potlucks where you need to get a headcount of who is coming. For sign ups where people are mainly signing up to do or bring something, stick to our standard sign up format. Got it? Great. Now please leave a quarter on your keyboard and we'll pick it up later. 

How do I set up a potluck so people can tell what they are bringing?

Great question. Because you have to absolutely make sure someone brings the deviled eggs. The ones with the paprika on the top. Yummmmm. We'll pause a second here so you can wipe the drool off your keyboard.

Ready now? Ok - our system works GREAT for potlucks. You can be as specific or as general as you want in your instructions on what people sign up to bring. For example, you can list specific dishes for people to sign up for so that you plan the menu. When you get to Step 4: Slots of the sign up creation wizard, you enter your sign up items specifically like "bread rolls" or "broccoli and cheese dish."  However, you can also make your sign up items more generic. Just have people sign up for a "side dish" or "dessert" or "main dish that feeds 8" or something generic.

At Step 5: Settings, under "Public Sign Up Comment" you can call this field "Please enter the name of the dish you are bringing."

When an invitee clicks the sign up button, the next page will have a field where they can enter the specific dish they plan to bring.  So if they sign up for "side dish" - they simply enter "deviled eggs."

Yummmm. Oh shoot... more drool on the keyboard. Sorry about that.

Can I have a sign up with both volunteer jobs and food? Which type of sign up do I use?

Sounds like a fun event - it's making us hungry. The deal is that you can customize the sign ups in all kinds of ways. When you get to Step 4: Slots in the sign up creation wizard, you can enter both responsibilities and food items for people to sign up for.  If your sign up has more than one date on it, and some of the items on your slots list are NOT date specific, you will still have to assign them to a date in order for them to display on your sign up.  You could add a date at Step 3: Dates & Times that comes before all other dates on the sign up, and then assign all slots that are NOT date specific to that date.   The list of "non date specific" things  will show at the very top of the sign up.  You can explain in the Step 1: General Details that the items listed on that first date are NOT date specific.  Contact our support team if you need further clarification on how to achieve this.

And when you're finished, save some of the meatloaf and spinach casserole for us. Yum.

What security setting would you recommend for my sign up?

Choosing a security setting for your sign up is kind of like being a bouncer for an elite party…except without the muscles and tattoo requirements. You want to choose the right settings so the people who are invited can get in easily but still keep it off limits for party crashers. The default setting on each sign up is to require your users to give their name and email when signing up but not have an account with SignUpGenius. With this information, users can receive reminders and even edit their items.

Also, the only way to search for a sign up on our site is using our "Find a Sign Up" tab.  If you have an email address for a sign up creator, you can enter it and view active sign ups in their account.  We don't allow searches by school name, keyword, etc.  This basically makes it hard for a random person to just happen upon a sign up.  They need a link to view it. If you still think you need to beef up the security, we have a few enhanced options available as well. 

Requiring Accounts
If this setting is selected, users will have to create an account (email & password) at SignUpGenius.com in order to sign up. We make this optional since some of your users may complain about having to setup an account at a site they are not familiar with. Having an account does benefit the user by making it easier if they ever need to modify their item or sign up multiple times - but users can still receive reminders and perform the tasks they need without an account. If you do NOT check this setting, users can still create accounts if they want to.

Require an Access Code
This setting makes it so that your sign up is not visible without entering a specific access code that you determine. While this provides great security for your sign up, keep in mind that it is another barrier that makes it slightly harder for your users to respond. If you send invitations through our system, the access code will be sent automatically. However, if you handle invites yourself, you will need to make sure that your users know the access code. 

Reject Sign Ups Outside Group
This setting means that the only people who can sign up are those listed in your group. It's a good way to prevent some people from signing up while allowing others. That said, keep in mind that users have to sign up with the exact email you list in your group. If users have multiple email addresses and try to sign up with a different email address than the one you have in your group, they will be rejected and often confused. In addition, you can NOT use a group email alias with this setting because we have no way of knowing on our end which emails are involved in your group email alias. If you use a group email alias with this setting, all users will be rejected from signing up. We recommend that you not choose this setting unless you have a small group, you know which emails people will want to use, and you can enter all those emails individually into our system.

How do I allow more than one person to sign up for pickled tuna?

Yum... pickled tuna.  No wonder you want more than one person to bring it!  No problem.  In fact, there are actually a couple of ways to do this.  The easiest way is to utilize the "# Wanted" feature when creating your slots at Step 4.  When you enter your item, choose a "# Wanted" that is equal to how many people you want to bring the item. The sign up form will keep showing the "sign up" button until the full quantity is reached.  You can use this in numerous ways.  For example, if you wanted ten 2-liters of soda at your event... you can enter a quantity of ten and then each user can sign up and mark down how many they are going to bring.

Now... some people prefer not to use the "# Wanted" quantity and instead like to enter the item multiple times into the sign up form. It essentially works the same way, but it looks a little different on the form.  If you enter it more times, it creates more visual slots so that people can visibly see how many items are needed.

Try both ways out and see which you like... then feel free to send us the pickled tuna leftovers!

Why is there only one sign up button showing on my slot for lasagna? I entered "5" for QTY...

Going all out for Italian night, huh?  No worries, you'll have plenty of pasta!  Our system only diplays one sign up button per slot whether you want 100 pans of lasagna, or 1...this helps keep the sign up page a bit more concise.  When someone signs up for this slot, their name will appear along with the sign up button.  Once all five lasagnas are accounted for, the button will disappear.  There's also a cool display to let people know how many spaces for an item are filled, and how many remain open.  Don't forget the garlic bread!

I added my dates, but they aren't showing up in the preview. Am I going crazy?

You may in fact be going crazy, but please don't put the blame on us. It's probably your kids' fault. Anyway, if you have entered all your dates in the sign up creation wizard, but don't see them all on the preview screen or the actual live sign up... then you probably have not assigned slots (at Step 4: Slots) to all of your dates.

Log into SignUpGenius.com.  Click the "Created" tab and click the pencil icon (edit) to the right of your sign up.  First, go to Step 3: Dates & Times and make sure all your dates/times are represented. Then click Step 4: Slots.  This page shows all the items or slots that you want people to sign up for. The "Show for date time" area shows which dates/times you assigned each slot to.  You can click "Edit" next to a slot, and then "Edit Selected" at the top of the page to adjust the assigned dates/times.

I left your site for a minute to check out the latest grumpy cat video on You Tube, and now I can't find the sign up I was working on!

No need to arch your back so the fur stands on end!  Here's how to find that sign up you were working on.  Go to our home page (click the little house icon at the top of this page, or go to SignUpGenius.com) and log into the account in which you were creating the sign up.  Click the "Created" tab.  The green unpublished icon will be visible with the title of the sign up.  Click the pencil icon (edit) to the right of the sign up, and you can pick up where you left off.  If you still don't see it, make sure your "Created" settings (click the gear icon) include the option to show unpublished sign ups.

How can I change the order that items are listed on my sign up?

I see... you're a real control freak, eh? Have to have everything perfect? We can relate. Here's the scoop on how our sign ups are ordered. There are two settings that play into the ordering. The first is the Layout Setting. By default, dates are always sorted first and slots second. But you can also choose to have slots sorted first and dates second. To change your setting, log into SignUpGenius.com and click the "Created" tab. Click the pencil icon (edit) to the right of your sign up.  Go to Step 4: Slots and scroll down until you see "Layout Settings." Click "Update" at the bottom of the page to save any changes.

The second setting that impacts the sorting is the order your sign up slots are listed on the Step 4: Slots page.  Use our drag-and-drop capability to re-arrange the slots in the order you prefer.  Changes will be instantly reflected on your sign up!  

How can I send my signup to someone for approval before making it live?

So, you've got to get the Big Kahuna to sign off first, eh? We understand. Right now, we don't have an approval system in place... but you can accomplish this by first bringing your sign up live without sending it to everyone. To do this, enter only your own email and the email of the Big Kahuna when you are bringing the sign up live. After the Big Kahuna checks it out and approves, you can then return to the site and enter the rest of the emails for your group and send out the invites to everyone else. Some people like to use this technique all the time... sending it to themselves first... then going back and adding their group once they are confident everything looks good.

To send more invites later, log into the site with your email and password, view your sign up, then click "Send a Message" from the "Administrator's Toolbar" at the top of the screen. 

Do my group members have to become members of SignUpGenius in order to sign up?

At SignUpGenius, we're all about flexibility and customizability! The default setting on each sign up requires your users to give their name and email when signing up. With this information, users can receive reminders and even edit their items.  

When creating the sign up, at Step 5 under “Advanced Settings” you have the option of three enhanced security settings when you turn on "Enhanced Security." One of the settings is to require membership. Regardless of whether or not you as the creator require an account, SignUpGenius will always offer the option to the user to create one.  Having an account does benefit the user by making it easier to modify their item or sign up.

How do I add my logo or custom image to my sign up page?

Piece of cake. Not literal cake, of course - because no one really eats that stuff anymore except at birthdays and weddings. But it shouldn't be too hard. When you are creating your sign up, you'll have the option at the bottom of Step 2: Themes to load your image, photo, or logo onto any one of our themes.

First, select a theme that has the background colors you would like to use. Try the "Colors" category for lots of generic options. Then click on "Use my own custom image with the selected theme" to upload your image to our site. Your custom image will be used in place of the stock image in the theme. We currently allow you to store five uploaded images per account, and images can be used with multiple sign ups.  If you need to store and use more than five images you can upgrade to one of our Pro versions.

Still have questions? Contact our support team and we'll do our best to make sure you... um... can have your cake and eat it too.

Can I save the sign up I am working on and finish it later?

When you are in the process of creating a sign up, anytime you advance to the next step the sign up draft will be saved up to that point. If you are in the middle of your list of items needed, just be sure you click "Continue" or "Update" at the bottom of the page so you can save those entries.

Once you are ready to continue working on the sign up, simply go to SignUpGenius.com and log into your account.  You should see the sign up under the "Created" tab.  If you don't, click the gear icon in the top right corner and make sure the settings are set up to show unpublished sign ups.  Click the pencil icon to the right of the sign up to enter the edit mode where you can choose a step and keep going.

What format should my custom image or logo be in?

For the best quality, please take a Polaroid photo of your logo or image and then fax it to us. We'll then hand draw your image, color it in with markers, scan our drawing, and integrate it on your sign up. Hmmm... actually... that will take us a lot of work and we don't really know how to work our fax machine. Well then, let's do it this way: 

If you want to upload your own custom image/logo, you need to use a JPG, GIF, or PNG image. Your image needs to be under 1 mb in size when you upload it, so you may need to resize your image prior to uploading if you have a high resolution image. All images will be resized to 325 pixels wide to fit on your sign up page. If you are using a transparent GIF or PNG, you should size your image at 325 pixels wide or less so that it will not have to be manipulated by our system.

Why does my custom image say "Pending"?

For the safety of our users (let's be honest, seeing a photo of Uncle Bob in a bathrobe could hurt anyone's cornea), all uploaded images must be approved prior to being displayed and will be marked as "Pending" in your account until approved. The approval happens once per image to verify that the image does not contain inappropriate content. Approval takes 1-4 hours during business hours and up to 24 hours during nights/weekends. You will be emailed when your image is approved. In the meantime, you can continue with the creation of your sign up and even publish it. Whether the image is approved or not has no effect on whether your sign up is published or not... it only affects whether the image can be displayed publicly on the sign up. As soon as your image is approved, it will appear on your sign up automatically.

I know I have to wait for my custom image to be approved, but why can't I go to the next step and continue working on my sign up?

You've got that perfect picture to post for Gina's 60th Birthday Bash...the one where she has that crazy look in her eye.  You've got to wait for our team to make sure it's not too embarrasing for her and approve it, but you're ready to add all those party details and can't seem to get past Step 2!

You need to select a "Theme" before you can proceed, even if you are using a custom image.  The theme choices are above the option to choose your own custom image and will provide the background colors/pattern for your sign up.  You can select a background from any category, but you'll have to choose that before you can click "Continue" and move to the next step.  Once our team approves your image, Gina's mug will be visible on the sign up.

Questions about emails and invitations

How can I invite people to my sign up?

Have you considered just walking over to their houses and talking to each person personally like people used to do before all this new fangled technology? Ah... too much work, eh? Well, then there are several other ways you can handle invitations for your sign up. The best way (in terms of using our site's functionality) is to enter the individual email addresses into our site as part of the sign up creation process - and then we will send the email invites for you.  You can upload email addresses from most address books, or enter them manually.  After the sign up is published, you can still invite more people by logging in, viewing your sign up, and clicking "Send a Message" on the Administrator's Toolbar at the top of the page.

An alternative to individual emails is to use a listserv or group email alias. A group email alias is a single email address that goes to a whole group (like Teachers@OurSchool.edu where the single address is sent to all teachers at the school). If you do want to use a group email alias on our site, make sure you check the "Group email alias" checkbox in the last step of creating your sign up and enter it in the spot specifically marked for group alias emails to protect your users from getting too many emails.

If you don't want us to send emails, you have the option to publish the sign up on our site without entering any emails and then handle the invitations yourself. When you complete the publication of your sign up, you will be told the web address of the sign up. You will also be able to retrieve the sign up link at any time by logging into your account, viewing the sign up, and copying the address from your web browser.

Please note, if you decide to handle invitations yourself, do NOT choose the “Reject sign ups outside group” as your security setting at Step 5, since this requires you to enter emails through our system.

You can post the link to your sign up on Facebook, send it through your own email system, or link to the sign up from your website. You can also hire a pilot and have them fly a plane with a banner over the Super Bowl or the White House - although you should probably check with security on that first.

We have a "Web Button" builder that will help you build a button that points directly to your sign up. After your sign up is published, you can login to our site, click the "Goodies" button on the left side of your account page, and scroll down to the "Web Button" area.

How do I import emails from my address book?

So you don't want to re-type 1500 emails by hand, eh? Sounds like you're kind of lazy. Well, I suppose we can help. How you do this depends a little on how you have your contacts stored, but if you have the emails in any kind of electronic format, you can generally get them in without typing. It's as easy as 1-2-3. 

From both the "Groups" page and the "Messages" page you will see the option to "Import from Address Book."  If your contacts are not stored in one of those listed options, you can export your contacts to a CSV file and use that option to upload instead.

If you need further assistance, you can contact our tech support and we can help you get your emails into the system.  If you already have a group email alias... check out the answer to that question too. Unless it's also too much work to scroll down the page. Geez.

This stupid system won't accept the emails I am entering for my group!

Hey there... watch the language and we'll try to help.  When you create a sign up, you will see a text box that will allow you to add emails for your group.  These emails can either be separated by commas or by line breaks.  Keep in mind that you only want the email address to be in the box.  That is... you want your list to look something like this:

Jerry@Seinfeld.com, Elaine@Seinfeld.com

Not like this:

"Jerry Seinfeld" <jerry@seinfeld.com> , "Elaine Bennes" <elaine@seinfeld.com>

And whatever your event is... you definitely do NOT want to invite Kramer.

Can I use a group email alias for my sign up?

Yes you can... but you should definitely follow the directions and do it correctly or you can cause yourself a lot of headaches. And no one likes headaches, right? Except maybe the people that created Tylenol and Advil... and if that happens to be you, might I kindly suggest you develop a pizza-flavored pill? Anyway - we have designed our system so that when you enter a group email alias in the right spot, our system will flag that address in our database in order to prevent email reminders and notifications intended for an individual to get sent out to the entire group. Please do not use a group email alias as the email address on your account itself.  A group email can be used to send an invite or email, but not as the account email.

Before you send your invites, please contact the group manager and make sure that the email address info@signupgenius.com is added as an approved sender, since the invites come from this email address. When you are creating your sign up and get to the "Invite" tab where you enter your emails... be sure to check the box for "Group email alias" and enter the group address in the separate smaller input box. Additionally, it is very important that you do NOT choose “Reject sign ups outside group” as your security setting. Since our system does not know who is in your group when you use a group email alias, no one will be able to sign up if you reject emails that are not in your group when using a group email alias.

If you are doing an RSVP sign up, you will not be allowed to check "RSVP reminders" and also enter a group email alias. If we allowed this, people that RSVP'd with individual emails would also get duplicate reminders that were being sent to the group account. And what would that cause? Headaches. And there'd be no pizza flavored pill to stop it.

Help! I think that my email invites are not going through!

Email can be extremely frustrating these days... particularly for a site like ours.  Even though we only send legitimate emails that people want, sometimes virus software and server firewalls still block our emails because of over-aggressive protection.  Here is what you should do:

  1. Click "Messages" on the left side of your account page.  On the "Dashboard" tab you will see a log of "Recently Sent" emails.  Click the "Stats icon" to the far right of a row to access Message Details to view the text of the email, and Message Analytics to view Delivery Details.
     
  2. Verify that you have the correct email addresses in your group.  To do this, log into the site and click "Groups" on the left side of your account page.
     
  3. Have your users check and see if the message was accidentally diverted into their JUNK email folder.  Most email programs will let you "white list" an email address so that it won't get sent to JUNK.  All our emails come from either info@signupgenius.com or support@signupgenius.com.
     
  4. Check and see if all the emails you are having problems with are from the same source.  For example, if everyone that is not receiving the email is from a specific company... then that company may be blocking our emails with an over-aggressive firewall. You can then put in a request to the IT department to make sure that SignUpGenius.com emails are allowed through.
     
  5. If you need further help, please contact our support team and tell us the emails that seem to be having the problem so that we can investigate it.

How do I link to my sign up page? What is the URL?

What? You want people to actually VISIT your sign up page after you create it? Ok, if you insist. You can always use our email invitations to invite people. But if you want to do the inviting yourself, you are welcome to send out the URL to your sign up by sending your own emails, posting a link to Facebook, tweeting it, texting it, or even sending it out by carrier pigeon. When you publish your sign up, you will be told the link to the sign up page on the completion screen. In addition, you can log into our site and find the web address for your sign up at any time. Simply click the "Created" tab on your "My Account" page and click on the title of the sign up.  When the sign up displays, copy the URL in the web browser address bar and this is the unique link to the sign up.

Just because we like to be super helpful, we also offer a "Web Button" builder that will help you build a button that you can embed in your website. After your sign up is published, you can login to our site, click the "Goodies" button on the left side of your account page, and scroll down to the "Web Button" area.

How can I invite people to multiple sign ups without sending multiple emails?

Aww, aren't you nice? We appreciate folks like you who limit your friends' chances of developing carpal tunnel syndrome with all that extra clicking. Our system is currently setup to send invite emails for individual sign ups, but there are a couple ways to invite your members to all your sign ups at once:

1) We have a great feature called a "Web Button" that you can use to create an index page that shows all sign ups created in your account. You can embed the web button into your organization's website. To create the button, log into your account and click the "Goodies" button on the left side of your account page.  Scroll down the page past the "Logos" area, and you will see the "Web Button" area.  Follow the directions to create the button.  Once the button is installed on your site, when your members click it, it will take them to the created index page. You can then invite users via your own email system and direct them to your own website where they can click on the button.

2) The same index page that is created from the web button can be used in other ways to invite your users  to see all your sign ups at once. To find the index page for your account, click "Goodies" on the left side of your accoount page.  Under the button settings, click on the link for the page "showing all my sign ups." You will then see a graphical index page showing icons for all your sign ups. You can copy the web address from the header of your browser for that page. This unique link can then be emailed to users using your own email system. You can also post it to Facebook or Twitter to spread the word to all your users about your sign up opportunities! If you add more sign ups to the account, they will be visible on the index page automatically. 

Our Pro users can also send one email with multiple sign up links using the "Messages" area accessed on the left side of the Pro account page.

How do I send more email invites after my sign up is live?

I see. You forgot to invite your mom, didn't you? And now she's doing that whole guilt thing where she sweetly says, "Well, if you don't want me to be there, I understand." I'm afraid that you may need a counselor to work through everything completely - but we can at least help you send that extra invite. To add more invites, log into your account on the site. Choose the "Created" tab and click on the icon for the sign up. At the top of the sign up page there is an "Administrator's Toolbar" with a button for "Send a Message" that will allow you to invite more people. Enter the new emails in the box and click update at the bottom of the screen to send additional invites.

Can I send emails to my group other than invitations?

Absolutely! Our system is setup to handle many types of emails. There are the initial invites that are sent when you first publish the sign up. Then there are the automatic reminders that the system sends out to people that sign up.  Our Pro users can even customize the text that is sent with the automatic reminder.  Those options are available at Step 5: Settings.

You also have the ability to manually email your group or portions of your group at any time. Log into the site with the username and password that you used to create the sign up. Choose the "Created" tab and click on the icon for your sign up.  At the top of the screen is an Administrator's Toolbar with a button called "Send a Message."  Click here and you'll see our really nifty bulk email tool that will let you email everyone in your group that hasn't signed up or everyone that has signed up!

You can also go straight to the "Messages" button on the left side of your account page to compose and send an email.  Oh... and when you write your email, make sure you use lots of those little emoticons like :) and :0 and use multiple exclamation points after each sentence!!!!!! People love that.

How do I send a thank you note to my volunteers?

Aren't you the thoughtful one?  Wow. Well, we do have a bulk email tool that will allow you to send mass emails to various groups of people (those that signed up, those that haven't signed up, etc.). It works perfectly for thank you emails. Log into your account and choose the "Created" tab.  Click on the sign up icon. At the top of the sign up, you will see the Administrator’s Toolbar. Click “Send a Message” and you can customize a thank you to send to everyone who helped with your event.

On the left side of your account page, you can also click "Messages" to send a bulk email.  And by the way, there's no need to send us a thank you note for creating this site - we prefer cold hard cash and an occasional Reeses peanut butter cup. Thanks.

My colleague created a sign up in her account and needs to send it to a group in my account. Can we do this without entering all those emails again?

Aww, that's pretty sweet. You share the same buds. Is it like the cool kids list from high school? I'm probably not on it, am I? Oh, well, some things never change. I'll still help you out. To transfer an email group, log into your account and click "Groups" on the left side of your account page.  At the top of the page click the "Transfer" tab. Select the group(s) to transfer, and check the box to leave a copy of this group in your account.  Complete the transfer, and now your colleague will see this group when she logs into her SignUpGenius account and clicks "Groups" from her account page. Just call me that geeky kid from geometry class who helps everyone with their homework. Sigh.

I entered the wrong email address for someone and now the wrong email is part of my group. How I can fix this?

Hopefully, you didn't figure it out after getting email back from an angry woman named Bertha. Thankfully, it's an easy fix. To edit an email address in a group, log into your account and click "Groups" on the left side of your account page.  Click "Edit" next to the group that contains the email you need to change. First, remove the email that is incorrect by checking the "Remove" box to the right of the email address. Scroll to the bottom of the page and under "Add Emails" choose "Enter Emails" and enter the correct email address.  Lastly, make sure you click "Update Group" at the bottom of the page, and your change will be saved. Now, you can let Bertha know she can relax her curlers and settle down. She's off your group list.

How can I make sure reminder emails are being sent? Sally Jo did not show up for her volunteer job and says she didn't get a reminder and forgot all about it.

Checking up on your peeps, I see....did Sally Jo really forget about her commitment, or did Billy Bob finally ask her out, and she decided to blow off making the soft pretzels?

To check to see if you set up your sign up to send automatic email reminders, log into your account and click the "Created" tab. Locate your sign up and click the pencil icon (edit) to the right.  Click on Step 5: Settings to view the reminder email setting under the "Miscellaneous Preferences". If you make any changes to this area, just make sure to click the "Update" button at the bottom of the screen to save the modifications.  If you choose to have reminders go out, this will happen automatically.

We have no control over "spam" settings, so some of your users may have reminders that end up in their spam folder.  Occasionally we also have problems with email providers completely blocking a reminder because they think it's spam (that means it won't even show up in the spam folder). The user would then need to make sure to add info@signupgenius.com to their contacts program.

By the way, word on the street is that Linda Mae saw Sally Jo at Bob's Rib House on the night in question...but you didn't hear that from me.

Questions about editing a sign up page

How do I edit my signup if I have a date change?

We understand. Your event got rained out... or snowed out... or postponed because of a massive alien invasion. That's no problem. You can edit your dates and sign up slots at any time! Simply log into the site using the email address and password for the account in which the sign up was created. From the "Created" tab on the "My Account" page, you will see a listing of all the active sign ups that you have created. Click the pencil icon to the right of the sign up, and then Step 3: Dates & Times. If this is a live sign up page and people (or aliens for that matter) have already signed up... it may be tricky to adjust. If you're worried, feel free to contact us for help so that you don't accidentally lose your sign up data when adjusting things.

How do I delete a sign up or delete a date from a sign up?

Sometimes things need to be deleted. Permanently. Like that photo of you from Jr. High in your parachute pants and argyle sweater that your mom posted to Facebook. I'm afraid you're going to have to handle that one yourself... but we can at least help you with your sign up issues.

You can delete the sign up completely by logging into the site with the email and password that you used to create the sign up.  Locate the sign up under your "Created" tab and click the dots icon to the right of the sign up (more) to find the "Delete" option.  We will keep the sign up in your account under "Recently Deleted" for two weeks, just in case you need to bring it back to live.  

You can also click the edit icon to the right of your sign up and delete a specific date from your sign up at Step 3: Dates & Times.   Be aware that you will lose any data related to people that signed up on that date. 

One other thing we will mention (it's our site, so we can keep talking as long as we want) is that you can export your data using our "Reports" feature before you do anything.  Click the My Account button and then "Reports" on the left side of your account page.  This way you'll at least have a backup copy of your sign up data once you go all crazy and delete everything.

Oh... and... by the way. That's some pretty sweet hair you had in that photo.

Can the administrator edit a participant's sign up slot?

Absolutely! As the administrator, you are all powerful! You can even fly and lift cars with one hand! Um... well, our lawyers say that we need to retract that last statement... but you certainly can edit a participant's sign up slot.

Go to SignUpGenius.com and log into the account in which the sign up was created.  From the "Created" tab, click on the sign up icon.  Click the  "Add/Edit/Delete People" button in the Administrator's Toolbar at the top of the page.  This page will give you the ability to edit any of the sign up slots. Unless, of course, you are weakened by Kryptonite. 

How do I remove someone's name from my sign up?

Hmm. Did Susan forget about Jimmy's dentist appointment when she signed up to help in the fourth grade class again? It puts you in a real pickle doesn't it? Well, we can help with your sign up. To delete someone's name from a standard sign up, log into your account, and click the "Created" tab.  Click on the sign up, and the top of the page, you'll see an Administrator's Toolbar where you can click on the "Add/Edit/Delete People" button. You can then check the box(es) next to the signed up names that need to be  deleted and click "Delete Selected" at the top of the page. 

If your sign up is an RSVP format sign up, after you click "Add/Edit/Delete People" from the Admin Toolbar you will click "Edit" next to the slot you need to remove.  Under "Attending the event?" click "Delete This RSVP" and then click "Update RSVP" at the bottom of the page.  

Now, to find another parent who wants to keep 35 ten-year-olds under control for a couple hours. Unfortunately, that dilemma is out of our league.

Can I make my sign up inactive or locked from sign ups?

As part of our Pro versions of SignUpGenius, we offer the ability to add start and stop dates to a sign up, as well as lock a sign up to shut down a user's ability to edit or delete their name from the sign up.  There are settings for single date/event sign ups as well as sign ups with multiple dates.

To learn more about this feature, and the other options offered with Pro, please click here.

I misspelled the group name on my sign up. How can I fix it?

Oh, that's embarrassing. Was it something like "Shcool Scolarship Fundraisors" because I've totally done that before? Let me help you out. To make any changes to your group(s), you'll need to log in and click "Groups" on the left side of your account page.  You can then click the "Edit" button next to the group you want to modify. On the next screen, you'll be able to change the name of your group. Remember to click "Update Group" at the bottom of the screen to save any changes.

I need to change some of my dates and times on the sign up I created.

Trying to manipulate the Space-Time Continuum without a DeLorean time machine, eh? We can help...To change dates/times on your sign up, log into your account, and click the "Created" tab. Click on the sign up, and choose "Edit Content" from the Admin Toolbar at the top of the page. Go to Step 3: Dates/Times. You can check the "Edit" box next to the date/time interval you need to change. Then, click the "Edit Selected" button towards the top of the screen. You'll then be taken to a screen where you can change the date or time. Just make sure to click "Update" at the bottom of the screen to save the change. If you need to change additional date/time intervals, you can do that by following this process again.

If you need to change all of the time intervals and they will be the same for all dates, you can do that by clicking the "Edit" box at the top of the orange box in Step 3 to select all dates/times. On the next screen, you will click the "Yes" buttons only for the start and/or end times that need to be changed on all dates. Next, make the change to the times to the right, and click "Update" at the bottom of the screen. Please make sure that you do indeed want to change all of the date/time intervals in the same way if you use this powerful feature because you cannot restore the original times once you click Update. You don't want to create a time paradox, the result of which could cause a chain reaction that would unravel the very fabric of the space-time continuum and destroy the entire universe! 

I wanted one person to bring a pack of 24 napkins to the class party. Why are three people signed up for napkins?

So, you don't want 24 people to each bring 1 napkin?  When you enter the # wanted for a slot, you are choosing the number of people you want to allow to sign up for the item.  For example, if you want one person to bring 24 napkins, your slot should read "24 pack of napkins" with a # wanted of one selected.  If you choose quantity of 24, you are actually allowing 24 people to sign up for that slot.

To edit your slots, please go to SignUpGenius.com and log in.  From the "Created" tab, click on the sign up.  At the top of the page click "Edit Content" from the Admin Toolbar.  Go to Step 4: Slots.  Click "Edit" next to the slot you need to edit.  Then, click "Edit Selected" at the top of the columns.  Here you can edit the slot info and then click "Update" to save the changes.

If you already have people signed up on it, this could get tricky.  If you have three people signed up to bring napkins, you can't change that # wanted to one unless you first delete two people from that sign up slot.  The system won't let you reset that quantity to a number less than the number of people signed up.  Contact our support team for further assistance and they'll be happy to help you.

Questions about administering my sign up page

Arrrg! I can't find my created sign up in my account you scurvy dogs!

We'll help you, but first you're going to have to promise to stop talking like a pirate. If you created a sign up previously and you came back to our site and no longer see it in your account... it could be that you are logged in under a different account than the one you created the sign up with. Try to remember if you used a different email address when you created your sign up originally. If you are already logged in, then click on the "Logout" button in the upper right hand corner of the site. Then try logging in again using the address that you used when creating the sign up.  Click the "Created" tab.  If the sign up has active dates you should see it now.  If the sign up is not yet published and you don't see it, you will need to change the settings by clicking the gear icon in the top right corner of the table and making sure you check the option to "Show Unpublished Sign Ups."  You can choose to "Save" that setting as well.

If the date(s) on the sign up have passed, then you'll want to make sure the setting "Show Sign Ups in the Past" is checked.  If the sign up is over 14 months in the past, you'll need to choose the "Archived & Deleted Sign Ups" option at the bottom of the "Created" tab.  You can move an archived sign up to "live" on this page.

If this doesn't solve the problem, contact one of the landlubbers on our technical support team, and they can assist you further. If you have a link to your sign up (from an email invitation), be sure to include it in your support ticket. If you do discover that you have two accounts at our site, you can always merge them together by logging into our site and clicking the "Settings" link on the left side of your account page.  You'll find the merge options there. Then you can get back to swabbing the deck.

Can I sign people up myself as an administrator?

Yes...Oh Mighty Administrator! You are all-powerful and can therefore control all those mere mortals that volunteer for you. Once your sign up is published, you can sign up volunteers onto the page yourself.  Log into the site with the email and password that you used to create the sign up. From the "Created" tab, click on the sign up. At the top of the screen you will see an "Administrator's Toolbar" with an "Add/Edit/Delete People" button.  Click "Sign Someone Up" to add someone to the sign up.  Long live the sign up creator! 

Can I print my sign up and then sign people up on paper?

Paper... you mean people still use that stuff for something besides making cups at Starbucks? Yes, yes. We've got you covered! You can actually combine a physical sign up sheet with the online sign up. Create your online sign up and let people sign up that way. Then when it comes time for your event, log into our site with the username and password you used to create the sign up.  From the "Created" tab, click on the sign up. At the top of the sign up page you will see the "Administrator's Toolbar" with a "Print Version" button. You can modify the fields that appear on the Print Version by expanding the Print Settings area at the top of the screen.  Print out your sign up and take it to your meeting or group event. Then bring the paper home and log into our site. Return to your sign up and use the "Add/Edit/Delete People" button on the Administrator's Toolbar to enter the people from the paper back into the system so that the slots are reserved and they receive email reminders! And then finally, if you wouldn't mind, could you bring our team a few lattes?

How do I sign up people that don't have emails?

What?!  Some people do not have an email? How do they receive SPAM??? Next you'll be trying to tell us they aren't even on Facebook! Ok, seriously... there might be some people without an email or perhaps situations where you don't know their email.  No problem. Simply log into our site with the username and password you used to create the sign up.  From the "Created" tab, click on the sign up.  At the top of the sign up locate the "Administrator's Toolbar."  Click the "Add/Edit/Delete People" button and then click "Sign Someone Up" to add a name to the sign up.  Even if your sign up Settings page requires an email address from your users, as Admin you can sign up a name only. 

One more thing... this probably goes without saying... but if the user doesn't have an email... they won't get email reminders.  But on the good side, they also won't get requests for help from Nigerian Government Officials.

Can I have more than one sign up administrator?

Absolutely!  Check out our "Pro" versions which allow additional Admins on one account. We even offer a free 14 day trial to check it out. 

Alternately, if you create the sign up and decide you want someone else to manage it going forward, you can transfer the sign up from one account to another at any time. First, you'll want to make sure whomever you transfer the sign up to has an account at SignUpGenius. You will then log into the account in which the sign up was created. Under the "Created" tab click the dots icon to the right of the sign up to see the "Transfer" option.

I'm creating the sign up, but I want someone else to receive the notifications and questions about the sign up. Is that possible?

In SignUpGenius lingo, we call that "Multiple Administrators." We offer the ability for multiple administrators to share responsibilities for sign ups as part our "Pro" options.  You can choose to have more than one admin receive email notifications about a particular sign up, and you can even modify the main contact name on the sign up.  To learn more about these options, click here.

If you do not have a need for SignUpGenius Pro, you have the ability to transfer a sign up from the account of one person to another if one person creates it but wants someone else to manage it.  To do this, log into SignUpGenius.com and under the "Created" tab click the dots icon to the right of the sign up to select the "Transfer" option.

If you transfer the sign up, the recipient will become the "Sign Up Creator" (or Admin).  All email notifications and questions about the sign up will go to the person to whom you transfer the sign up.

Can I download or export a list of everyone that signed up?

Can you export a list of sign up users?  Can monkeys drool?! YES, of course! Have you never dangled a banana in front of them at the zoo? You're missing out. Anyway, we have a handy-dandy utility called "Reports" that lets you build a list of people that have signed up for one or more sign ups and export them to Excel. To check it out, log into the site with your email and password.  You'll find the "Reports" link on the left side of your account page.

How can I see who I invited to the sign up? Did I already email my Uncle Earl?

I sincerely hope you included Uncle Earl, because the event won't be quite the same without him there. Here's how you check.  Log into the site with the email and password that you used to create the sign up, and click "Messages" on the left side of your account page.  From the "Dashboard" tab you can view a log of "Recently Sent" emails.  Click the 'Stats' icon for a particular row to view Message Details and Message Analytics for the send. 

If you need to send more email invites, go back to your account page.  From the "Created" tab, click on the sign up.  At the top of the sign up click "Send a Message" from the Admin Toolbar, and enter more email addresses to send the invites.  Our system will automatically add these emails addresses to the group that is assigned to the sign up.

If you just need to edit your group, you can do that by clicking the "Groups" button on the left side of your account page and then click "Edit" next to the group name.  Emails will not go out from this page.

Please tell Uncle Earl we said hello... and that he owes us five bucks.  

How am I supposed to see who is in my group? Where are all the names?

So you're having a little trouble figuring out who owns the email address onecrazylady@gmail.com?

If you upload contacts from your address book, the names you have assigned to the email addresses will display when you view a specific group on the "Groups" page.  Should one of your peeps have an account on our site with the email address you enter, and the name on the account is different than the one you have in your address book, our system will over-ride the name you have.

If you manually enter the email addresses, the only entries that will have a name displayed are for those email addresses that have accounts on our site. Bottom line....you cannot add or edit names yourself on this page.

One thing that you can do is sort the email addresses alphabetically by clicking the word "Email" in the top left column.  This may help you locate specific addresses if necessary.  Still have questions?  Please contact our support team and we'll be happy to help.  The onecrazylady mystery may have to go unsolved.

How can I tell who has viewed my sign up?

Have you considered hiring a private detective? They're not as expensive as you'd think, and they can snoop around the yards of your members and peek in windows and try to see who's checking out your sign up. But if you find that a lot of your members keep their shades closed... we do provide a Stats page that lets you see who has visited your sign up page. The stats page is most useful when we send individual email invites from our site and users click the link to go to your sign up.  

To get to the Stats page, log into the site with the email and password for the account in which the sign up was created.  You can choose "Reports" on the left side of the page and then the "Stats" tab.  Alternately, from the "Created" tab you can click the stats icon to the right of a particular sign up.   Perhaps while you're checking out your stats page, you'd better close your shades.

If my users don't have to set up an account, will they be able to update their sign up slots? Will this require more work for me as a sign up creator?

So you want us to answer two questions in a row and you’re worried about having to do more work? Why don’t you lean back and put your feet up, while we see if we can make life a bit easier for you and answer both? If users do not create an account but have their email in our system, there are still three ways they can edit their sign up item at a later time. First of all, your users will have the option when they sign up to send themselves an email with an “edit link.” That link will allow them to edit the item they signed up for at any time. They can keep that email in their email program and go back to it if they ever need to edit the item.

Secondly, a user who signed up with an email address can use the link to go to the sign up.  At the top there is a link that says, "Already signed up? You can change your sign up."  The user can click the link and have an email sent that will allow them to edit their sign up.

Thirdly, since the user signed up with her email address… if she created an account with the same email, the user would be able to edit her data. If you do not require email addresses and the user only enters her name – there is nothing she will be able to do to edit her item in the future on her own. She’ll have to contact you to do that for her. Uh oh, sounds like work to me. 

How can I tell if my email invites have been sent out to my group members?

No one’s responded to your invite to help you pack your valuable gnome collection, so you can move out of your parent’s house? That’s weird. If you want to check to make sure the email invites were sent to your group members, you can log into your account and click "Messages" from the left side of your account page.  Click the "Sent" tab, and you will see a list of email sends from your account.  From the "Dashboard" tab you can view a log of "Recently Sent" emails.  Click the "Stats icon" for a particular row to view Message Details and Message Analytics for the send. 

We bet if you offer to have your mom bake brownies for the group, you’ll get a lot of people to sign up. Those brownies are tasty.  

Is there a way to remove past dates so that only upcoming dates show on my sign up?

You're one of those people who used to put the big red "X" on every day of your calendar once it was over, weren't you? No, really, we get it. We recognize it's a bit of a pain to scroll through a bunch of past dates to get to openings on a sign up.  We offer  the ability to "hide" past dates and future dates for our Pro users.   If you are interested in finding out more about our Pro options you can click HERE.

To "hide" dates that have passed or dates in the future, you will log into your account, select the "Created" tab, and click the pencil (edit) icon to the right of the sign up. You will then go to Step 3: Dates/Times.   At the bottom of this page you will see  "Advanced Settings."  You can click on this to expand the section.  Click on the button to turn the option "on." Now choose to hide past dates, future dates, or both.  

Generally, we don't recommend that you keep more than one year of information on a sign up since managing it with all those dates can be a bit cumbersome.  You can use the "Reports" option on the left side of your account page to run a report including all of the sign up data to save to Excel.  After you save that data, you can return to your sign up and click "Edit Content" from the Admin Toolbar.  At Step 3: Dates/Times you can remove old dates from the sign up, and the data associated with them.

I can't see the phone number, address, or answer to my custom question.

No, it's not time for a new set of bifocals. We just need to direct you to the right spot to see that info. When you request a phone number, address, or answer to a custom question from the people who sign up, you can find that information in the reports and stats for your sign up. To view that, log into your account, choose the "Created" tab, and click on the sign up. Click the "Reports and Stats" button on the Administrator's Toolbar at the top of your sign up.

Make sure the date ranges include all dates on the sign up, and select the sign up for which you want the report.  Click on the circle next to "List of Sign Ups for Export to Excel" and "Show All Fields."  Click "Create Report" at the bottom, and you'll see the information displayed.  You can export it to Excel, and then save that spreadsheet and/or print it.

I already have some slots filled on my sign up from people who have offered to help. How do I enter their names before I send the sign up out for more volunteers?

Because you know Aunt Betty will make snarky remarks about the dryness of the turkey unless she gets to make it, right? We'll help you set it up so no one else can nab the turkey. First, you want to take the sign up live but do not send out any invites in the last step of the sign up creation process. Go back to your account page, and click on the sign up icon. At the top of the sign up you should see the Admin Toolbar.  Click "Add/Edit/Delete People," and then click "Sign Someone Up." You will then be able to choose to add "A New Person" or choose someone from the existing group, select the item/slot for the person, and submit the entry. You can then either "Save and Continue" or "Save and Add Another Person."

When you have finished adding people, go back to the Admin Toolbar and click "Send a Message."  You will then be able to send email invites to your sign up. Just a hint: sign up for green jello.  You can't mess up green jello.

Can I hide the names of my volunteers on the sign up?

Sure, you can hide their names.  We understand...this is a covert operation, and all volunteers must remain anonymous.  Please go to SignUpGenius.com and log into your account. From the "Created" tab, click the pencil (edit) icon to the right of your sign up.

Go to Step 5: Settings, and in the "Contact Info" box you can check the box next to "Also hide the names from group members." If you check this box, names will not be visible on the sign up....it will say "Already Filled." Please click the "Update" button at the bottom of the screen to save that change.

As the sign up creator, if you are logged into the site, you will be able to see the names.....that's only because you are logged in and the system recognizes you as the creator.

Of course, if you really want to go covert, what would be cooler is to instruct your peeps to use their alias names...008, or maybe Mockingjay? Just don't use Scarface Genius. That one's already taken.

I created a sign up for an event, but I want to transfer it to someone else.

That's nice. Thanks for letting us know.

Oh....you meant that as a question? Well, sure, we'd be happy to help you out. When you create a sign up, you have the ability to transfer that sign up to someone else if you want them to manage the sign up and receive notifications.

To do this, log into SignUpGenius and view your "Created" tab. To the right of the sign up you will see the dots icon.  You can click on this and select the "Transfer" option. If you transfer the sign up, the recipient will become the "Sign Up Creator" (or Admin).  All email notifications will go to the Sign Up Creator (Admin). 

If you both want to be Admins on the sign up, we have a way for you to do that as well. Check out our SignUpGenius Pro details for more information about having multiple administrators on an account.

Questions about SignUpGenius Payments

Can I collect a payment from someone when they sign up?

So you think a lot of people want to sign up and pay to see you do your Elvis impersonation again, huh? While we can't guarantee ticket sales, we can help you create a sign up to collect payments. Check out our SignUpGenius Payments functionality and let our support staff know if you have any questions. Thank you...thank you very much. Get it...it's an Elvis imper-...yeah, nevermind.

Is there a cost associated with using SignUpGenius Payments?

In order to use SignUpGenius Payments, you will need to let one of our staff borrow your Ferrari for a weekend road trip to the beach. What? You don't own a Ferrari?! Well, in that case, the total fee you will pay to use SignUpGenius Payments is 5% plus $0.50 per transaction. That total fee is broken into two parts. For each payment, PayPal charges an industry-standard credit card fee of 2.9% plus $0.30 per transaction. PayPal's fee is immediately deducted from the money received and the remaining balance is directly deposited into your PayPal account. On a monthly basis, SignUpGenius charges a fee of 2.1% plus $0.20 per transaction for all payments made during the previous month. The SignUpGenius fee is charged to the credit card you provided when you activated SignUpGenius Payments. The combined cost of PayPal's fee and the SignUpGenius fee equals 5% plus $0.50 per transaction. There are no fees charged unless you receive payments and there are no set-up fees to activate.

What's the benefit in creating a sign up to collect payments instead of using a direct link to Paypal from my website?

If you've got a website and the ability/knowledge to create PayPal buttons and track everything yourself, going directly through PayPal is definitely an option for you. Our site is more of an "easy button" for collecting payments. You don't have to have a website, a knowledge of PayPal, or a way to figure out any tracking/reporting. We provide the ability to create products with different prices, to track donations with goals that you set, and to limit the number of people that purchase a particular slot.

For example, when selling tickets you can indicate different nights for your event, and create different ticket tier/prices with limited amounts of tickets in each tier.  Later you can easily view a report of all your purchases broken down by night or tier. You can export your data to a spreadsheet very quickly, even with limited technical knowledge.

That's a long answer, but basically we provide a service that sits on top of PayPal's processing and makes it easier for you to setup and track payments of many kinds. If you have a very simple setup with one PayPal button and you know how to do their buttons yourself, it might make sense for you to just go through PayPal.

How do I start collecting payments for my sign up?

Ready to collect the cheddar, eh? The most effective way is to hire a big thug named Vinnie to individually shakedown each person in your group. Oh... wait... you mean collect money through SignUpGenius? Well, getting started is easy. You will first need to set up a verified account at PayPal.com, one of the world's largest online processors. Accounts are free and easy to setup. A verified account is an account where you have connected your bank account to PayPal for electronic deposits of the money you collect.

After that is complete, you will set up your account in SignUpGenius by clicking HERE.  As part of your setup, you will provide SignUpGenius the email address associated with your PayPal account. You will also need to provide SignUpGenius with a credit card that will be used for the monthly SignUpGenius fees, and you will need to read and agree to the SignUpGenius Terms and Conditions.

Ok, so it's not as interesting as sending out a thug to all your friends, but in the end, I think they might like our system a little better than Vinnie's.

Everyone has paid on my sign up... HOW DO I GET MY MONEY?!

Easy there... no need to type in all caps! We'll help you out. After your users make a purchase, the money they've paid (minus the PayPal fee) is deposited directly into your PayPal account. There is typically no delay - although PayPal sometimes does put a short hold on money for new users. Once your money is in your PayPal account, you can access it in several ways: 1) You can make a purchase with it on a site that accepts PayPal 2) You can request a check be mailed to you 3) You can have the money electronically deposited in your bank account. Electronic deposits typically arrive in your bank within about three days. Mailed checks take slightly longer. 

Will my users be required to have a PayPal account in order to pay?

No, sir.  When your users are directed to Paypal they will have the option to log into Paypal and pay with their account, or to pay by credit card.  If the user is not logged into Paypal, but they do have an account with Paypal associated with the credit card they are trying to use, then Paypal will require them to log in to pay with that particular card.

I registered for payments. Now, how do I create a payment sign up?

We've embedded electromagnetic technology into your sign up that is synced with your brain waves, so when you create a sign up... what you envision for payment slots will already be there! Pretty cool, huh? Unfortunately, NASA recently asked to borrow this technology indefinitely, so for now, you'll need to follow these steps instead...

You will create your sign up in the same manner you would create any sign up with SignUpGenius. When you get to Step 4: Slots, you will add the title for your slot, the # wanted, any comments, and assign the slot to the dates/times that apply. Next, click on the box to the right beneath the "Pay $" heading.

Now you can choose your type of payment - fixed price, multiple price options, or no set price such as a donation.   Next, determine whether the payment will be optional or required when an individual signs up, if you are going to show names for the payment slot, and whether reminders will need to be sent.

You will do this multiple times if you would like to add multiple payment slots. When you are done, you can complete Step 5: Settings and you are ready to take your new sign up live. It may not rank up there with mental telepathy between you and your computer, but it's pretty simple. Long live space travel!

How do I remove a sign up for a payment item and refund the user?

So you want a fancy schmancy system that makes your life ultra simple, huh? Done.  If a user decides they need to cancel or delete an item they have signed up for, they will need to contact the sign up administrator.  The sign up administrator will then need to perform two steps to refund and remove the sign up.  First the administrator will need to log into their Paypal account and refund the money through Paypal. Our system will be notified and automatically refund any SignUpGenius fees back to the administrator for that item. Next, the administrator will need to log into SignUpGenius and delete the user from the sign up using the "Add/Edit/Delete" button in the Administrator's Toolbar.  

You think that's helpful...in our next version, we hope to develop a way for your sign up to pour your coffee and put cream and sugar in it, too.  Of course, then you would probably want a latte option, wouldn't you? Sigh. We'll keep working on it.

What do I do if my schedule changes or a user wants to change slots for a paid item?

You can easily move paid users to a new slot if there is a cancellation or change in your schedule. To access this powerful functionality, log in and from the "Created" tab click on your sign up.  Click on the "Add/Edit/Delete People" button in the Admin Toolbar at the top of your sign up. You will notice a column titled "Select" with a box to the right of each sign up.  After you select the box you will need to scroll to the top of the page and click "Move Selected."  This function will allow you to move one user or many users to a new spot on your sign up quickly.

Someone just registered and paid in person. Can I get them onto my sign up so others know the slot is taken?

I guess some folks still bury their cash in the backyard.  As the administrator of the sign up, you can use the "Add/Edit/Delete People" button in the Admin Toolbar to sign someone up.   When you sign someone up for a payment item, you will have to indicate if they have paid or not.  You'll see the option to track whether they paid by cash, check, or other. Better make sure you have change for those Benjamin Franklins.

How do I change or update my credit card that is associated with SignUpGenius Payments?

If your credit card has expired or you would like to input a different credit card for your SignUpGenius Payments, you will need to log in and click "Billing" on the left side of your account page.  Click the button labeled "Update Card Info."  If you click this button, you can input your new credit card information.  When you update the information, billing will automatically occur for any outstanding, unbilled amounts.

Where can I go to see the details related to any payments or refunds that have occurred?

You're really raking in the dough with your clown college for dogs, aren't you?  It's impressive, and we can understand why it would be hard to keep track of all of those payments. The best place to find this information is in the "Payments Report."  This report is found by logging in to your account, clicking on your sign up and then clicking the "Reports/Stats" button at the top of the page in the Admin Toolbar. From here you can click on the tab to go directly to the "Payments Report."

This report will give you a summary of the amounts paid online, amounts paid via check or cash, total PayPal fees, total SignUpGenius fees and any amounts that have been refunded. If online payment is optional, you will also see a section at the bottom of the report of those who have not yet paid.  

If you need additional assistance...or you just want to share some photos of a bunch of canines stuffed into a tiny car...contact our support team and they will be glad to assist you. Woof!

Can I create a payment sign up slot for donation amounts or varied contribution amounts?

We provide an easy way to create a sign up that will handle varied donation amounts. You will choose "No Set Price" when creating your payment item. You will then have options to display a goal amount you hope to raise for this slot, and display the amount raised to date for this slot.  You can also require a minimum donation, if you wish.  You can make the donation either required at the time of sign up or optional.  By making it optional you would allow people to pay in person by either cash or check.  Finally, you can choose whether to display the names of those who donate or keep them hidden, and whether or not to send email reminders to those who have donated.

Can I create payment items that have several different price levels to choose from?

Can you create payment items with different pricing levels? Does the Tooth Fairy wear a tutu? Absolutely!

It's best to use a different slot for each item and assign a set price.  For example, if you have "Early bird" pricing that will come to an end, using a different slot for this price will allow you to close the slot when the discount pricing ends. 

If your sign up has different items to purchase, and a buyer is choosing more than one item, he can pay for all items at the same time.

How and when am I billed for my SignUpGenius charges relating to payments?

Not a fan of surprises? The creator of the sign up will be billed once a month for any charges related to payment items.  The charges will be billed to the credit card that was entered when registering for SignUpGenius Payments.  If you would like to see how much has been billed or will be billed, you can log into your account and click "Billing" on the left side of your account page.  Here you can see the payment history as well as any unbilled amounts and when they will be charged to your credit card.

Questions about SignUpGenius Pro

What is SignUpGenius Pro and how much does it cost?

SignUpGenius Pro is our premium version with an advanced suite of extra features that organizations often find useful for creating and managing their sign ups.  If you would like to find out more information about the features and pricing you can click HERE .

Will I be charged automatically when the free trial of Pro is done?

No. Absolutely not. We understand how frustrating it can be to feel like you were tricked into making a purchase you didn't want. We don't even collect any credit card information from you when you initiate the free trial. If you decide you want to purchase SignUpGenius Pro at the end of your free trial, you can make a purchase then. If you don't initiate a purchase, your free trial will expire. Your sign ups will remain intact, but any Pro features will no longer be available.

Which version is the free trial?

It's the one with the all expense paid vacation to Paradise Island including round-trip airfare for two, transportation by limo to the resort, and room service...oh, wait, our marketing department says we ran out of that version. It looks like your free trial includes all the features of SignUpGenius Pro Silver - except for the No-Ads licenses, increased email limits and text invites. I guess you'll have to look elsewhere for those fruity drinks with the little umbrellas. Man, I love those umbrellas.

Help! My free trial expired before I purchased Pro. If I purchase Pro now, will the options I put in place with the trial be restored?

Take a deep breath...it's all good.  Just give us a minute to go dig that out of the trash can......Seriously, we saved all your hard work.  Once you purchase one of our Pro options, we'll restore the Pro features to your account and sign ups.  You will need to re-assign any Sub Admins by clicking "Pro Tools" on the left side of your account page, and "Manage Admins." Click here to make that purchase. 

Does my paid Pro subscription rebill automatically?

Pro products will rebill automatically. You can cancel the auto renew at any time by logging in and clicking "Billing" from the left side of your account page.   You will see the "Disable Auto Renew" option under "Active Products." Your Pro features will continue until the expiration date listed in the far right column of the Active Products area. Once this date passes, your account will revert to a free/basic account. All of your sign ups, groups, and data collected on the sign ups will remain in your account.  If you want to later upgrade back to Pro, simply click "Billing" on the left side of the account page and then click "Upgrade to Pro."

Can I sign up for Pro for 1-3 months and then cancel Pro? Will I lose my sign ups?

So you just want to make sure you're covered for the big Butternut Squash Festival every year, and let someone else handle the Blueberry Bash?  No Problem.  You can sign up for the monthly Pro subscription option.  When you are finished and no longer need Pro features, you can disable the monthly auto renew by logging into the Pro account and clicking "Billing" on the left side of the account page. Under "Active Products" you will see the "Disable Auto Renew" button.

All data collected with Pro features will be accessible at all times when you generate a custom report from a sign up.  Once your subscription runs out, the Pro features will be removed from your sign ups, and everything else will remain intact.  Your active created sign ups will be accessible from your account page. When all dates have passed on a sign up you can access it from the account "Created" tab, making sure in the settings of the page (the top corner gear icon) you have set it to "Show sign ups in the past."

When you're ready to plan for the next Butternut Squash Festival, you can upgrade the account back to Pro.  Any prior assigned Admins will need to be reinstated using the "Pro Tools" link on the left side of your account page.  If you need any assistance, just email our support team and we'll be happy to assist you directly.

What are No Ads Licenses? Will my users see advertisements on my sign ups?

Each SignUpGenius Pro level includes a set number of No Ads licenses. A No Ads license allows you to remove the advertisements from a single sign up that you create. Therefore, if you have 5 No Ads licenses, you have the ability to choose 5 sign ups in your account that will not show advertising. The No Ads licenses can be moved from one sign up to another at any time during your subscription. For example, you could assign a No Ads license to a sign up you create for a potluck - and then after the party is over, you simply move that No Ads license to a new sign up for a new event. You will need to choose which sign ups you want the No Ads licenses on, or your users will still see the advertisements.

You can assign No Ads at Step 5: Settings when creating or editing your sign up.  For sign ups you've already created, you can quickly assign No Ads to several sign ups from the "Billing" link on the left side of your account page.  You will see the area to assign No Ads under "Active Products." 

Our Pro Platinum level includes unlimited No Ads, so for those accounts you won't need to assign No Ads to your sign ups...this will happen automatically.

I have Pro but ads are still showing up on my sign up. Help!

So you don't want your volunteers to get sidetracked checking out the latest miracle weight loss pill when they visit your sign up?  With Pro Platinum, all of your sign ups automatically show without ads.  If you have Pro Silver or Pro Gold, you have a limited number of No Ads licenses, so you will need to assign those to your sign up(s).   You can do this while creating or editing a sign up at Step 5: Settings.  If you are the main Pro account holder, you can also log in and click "Billing" on the left side of the My Account page.  Under Active Products you should see a button that says, "Assign No Ads."  Click on that button, and make sure you check the box next to the sign up for which you want to assign No Ads. If you had a No Ads license assigned to an old sign up, and wish to transfer that to a new sign up, you'll have to uncheck it from the old one first, and then you can check it for the new one.  If you have further questions about your No Ads licenses, please contact our support team and we'll be happy to assist you directly.

How do I set up an additional administrator in Pro?

Delegating is a good thing! Managing the cake walk, cotton candy, and prize table might be biting off a bit more than you can chew. To add an additional Admin to your Pro account you will log into the Pro account and click "Pro Tools" on the left side of your account page.  Click "Manage Admins" and you can view current roles, edit roles, add new roles, and assign Admins.  The level of Pro you have will dictate the number of additional Admins you can set up. If you want Peggy to manage the cotton candy sign up, then you can designate her as the Admin at Step 1 for that sign up under "Advanced Settings."  If Bill throws his back out again and can't spin the sugar, Peggy will get the email about it.

What are the hidden fields that come with the Pro Version?

The hidden fields are included so that the administrator of a sign up can include information that is entered and viewable only by the administrator.   These fields are set up during the creation process in Step 5: Settings.  There is a section at the bottom labeled "Advanced Settings" where you create your hidden fields.  An administrator may use these to record information. For example, you can record whether someone has paid, whether a volunteer has turned in paperwork, or whether a volunteer has passed a certain level of certification.  Information is added by clicking the "Add/Edit/Delete People" button from the Admin Toolbar at the top of the sign up.  Check the "Select" box beside a user and at the top of the page click "Edit Selected. The fields to enter the hidden text will be visible.  You can view this information for all participants by creating a custom report.  Click "Reports and Stats" from the Admin Toolbar at the top of the sign up.

How do I specify who gets notifications when using the Pro version?

After you have assigned additional Admins to the Pro account you will be able to specify if one or all should get notifications for a particular sign up. This feature is set up during Step 1: General Details. On this page there is a section at the bottom labeled "Advanced Settings." If you click on this, it will expand the option and let you specify the contact name(s) and which of your administrators you would like notifications to go to for that specific sign up. You can choose one or several.

How do I upgrade my Pro account?

Moving on up I see?  We'll make it easy for you to upgrade your Pro account.  When you are logged into the Pro account you'll click "Billing" on the left side of your account page.

Under Active Products you'll see a button that says, "Upgrade."  If you have any questions, please contact our support team and we'll be happy to assist you directly.

How do I use Sign Up Tabbing to organize my sign ups?

Sign Up Tabbing is a Pro feature that allows a sign up creator the ability to group separate sign ups together so that their users can go from one sign up to another seamlessly.  To add a tab group, you will first create and publish your sign ups.  Once your sign ups are all set, you can click “Pro Tools” on the left side of your account page and choose, “Manage Tabs.”  Choose to “Add New Tab Group.”  Enter a name for your tab group.  Click “Create Tab Group.”  Now you are ready to “Add a Sign Up” by clicking that option.  Once you have added sign ups to the tab group, click “Update Tab Group.”

At the top of the page choose the orange button that says, “Back to Tab Groups.”  Here you will see the URL link that has been assigned to your tab group.  You can either post this link, or send it in an email.  If you want to send the email through our site, you will need to use the “Messages” area on the left side of your account page to send it.  You can also send the link via your own email program.

Questions about SignUpGenius Features

Where did the transferred sign up go?

When a sign up creator transfers a sign up to another account, the recipient of the transfer will see it when they log into their account and view the "Created" tab. 

If the sign up dates have passed, then the new Admin will need to make sure his "Created" settings (gear icon next to "Sign Ups I've Created") has "Show Sign Ups In the Past" checked.

The new Admin can also create a "Duplicate" of the original sign up which will be a copy with no names signed up on it. The "Duplicate" option can be found by clicking the "..." icon to the right of the sign up on the account page.

Does SignUpGenius offer API integration?

You bet, thanks to our brilliant (and attractive) development team! They have created an easy-to-use programming interface to make it simple for you to pull data from your SignUpGenius account and use it in other applications. See our API Portal for details.

Can I duplicate or copy one of my sign ups?

We figure if we can clone a sheep these days, we certainly should be able to duplicate a sign up page. No problem. Log into your account, and click the "Created" tab.  Click the paper icon (duplicate) in the top right area of "Sign Ups I've Created." Follow the directions to duplicate. The duplicate copy will NOT include any names in the sign up slots. When you return to your account page, make sure your "Created" tab settings (gear icon) are set to "Show Unpublished Sign Ups."  You should see the duplicate sign up under "Sign Ups I've Created."

Click the pencil icon (edit) to the right of the sign up,  and you can edit the dates/times/slots and any other step for this new sign up. Also, if this sign up is going to a different group than the group assigned to the original, you'll want to change that at Step 1: General Details. At the top you will either enter a new group name, or choose an existing group.  Click "Update" at the bottom of the page to save that change.  When you take it live, it will be given a unique URL link that is different than the original.  See - I told you duplication wouldn't be too baaaaaad. Get it... sheep? Nevermind.

How long will my sign up stay in my account?

We'd like to say forever. But it's a little hard to predict how we're going to handle the upcoming global apocalypse when robots rebel and enslave the human race. World-ending-catastrophes aside, we don't currently delete your sign ups from your account. They will stay in there for you to use, duplicate, or revisit at any time in the future.  Sign ups that have past dates on them can be accessed by checking "Show Sign Ups in the Past" under your "Created" tab settings.  In addition, for security reasons, we have your sign up pages go dormant (hidden from public view) within 30 days after the last date of your event. Older sign ups can be re-enabled at any time by adding a current date to the sign up. 

We do archive sign ups that are older than 14 months in order to make your My Account page easier to navigate.  These can be viewed by clicking "Archived & Deleted" at the bottom of your "Created" tab.  You can then choose to move a sign up back to live if you wish.

Can I attach a document to my sign up?

I see - I bet you want to attach a 60-page rules & regulations document that each volunteer has to read and sign in blood, right? Sounds perfect!

SignUpGenius Pro offers the ability to store documents in the GeniusDrive which is accessed from the "Pro Tools" button on the left side of your account page.  You can attach documents stored in your GeniusDrive to your General Details area at Step 1 under "Advanced Settings."

I love your service, but my group can't have advertisements on the pages!

We understand. For some children's groups and religious organizations... advertising is not an option. We currently use an advertising system from Google that does not allow us to see the advertising beforehand. Most of the time, there is no problem and the advertisements are from large national corporations. But we have had a handful of times where an advertisement sneaks through and has been offensive to the group that was signing up. We can try to block those ads as soon as we find out about them.

We have very few problems with ads, but if advertising is a big concern, our Pro subscriptions include the ability to remove ads from sign ups.  Click HERE for details.

If a user doesn't create an account, can they still swap their slot with other members?

Yes and no. How's that for a straightforward answer?

Okay, okay, I'll explain. To initiate a swap, you currently need to have an account. This just means that if a user would like to initiate a swap with another user, they register at SignUpGenius with the same email they used to sign up for the item… and then they request the swap. Any other participants that signed up with an email (regardless of whether or not they have created an account) will be available to receive a swap request.  They just cannot initiate one unless they have an account. Crystal clear, eh?

I chose to reject sign ups outside group as my enhanced security setting, but then someone outside my group visited my signup!

Sorry for any confusion. The “Reject sign ups outside group” setting restricts who can successfully sign up on the sign up, not who can view it. Technically, anyone can view your sign up, although since our pages are unlisted on the web, it would be highly unlikely that someone would find it if they weren't sent an invite. If your information is extremely sensitive and you absolutely cannot have people viewing it... then you want to choose the “Require my users to enter an access code to view my sign up” security setting.
That said, if you are seeing an "Unknown" in your user stats, that is a different issue and you have no need to worry. See the question below for an explanation.

It sure would be nice if people could pay for their item when they sign up.....

Don't tell me you have friends who say they'll pay you for something and then never do? Is one of them named, Bill, because I know that guy, too. Well, you can stop Bill right in his tracks with our Payments option.

As a sign up creator, you can accept payments using PayPal or a credit card when a user "signs up."  Here's a link to get more information about adding payments to your sign up.  After reading that information, if you have any other questions, contact our support team and we'll be glad to help. Take that, Bill!

How can I block my volunteers from signing up for more than one slot?

Sometimes a sign up creator wants to keep that overzealous volunteer from over-committing and burning out, or spreading themselves too thin.   Our Pro versions offer the abilty to limit the number of times a participant can sign up for a particular slot, or across the entire sign up itself.  This restriction can be added at Step 4: Slots. Scroll down to the bottom of the page and expand the "Advanced Settings" area. Turn on the "Quantity Limits for Users" option and enter your parameters. Remember to click the green "Update" button at the bottom of the page to save your settings. For more information about Pro, please click here.  

Why is an UNKNOWN person viewing my sign up?

Oh boy... you looked at your "Reports & Stats" page and saw the "Unknown" listing... and now you're freaking out because you think you have some crazy chainsaw yielding sign up stalker. Well, no worries. The "Unknown" listing you see in your sign up stats page is not a person... it is a category. Basically, anyone that we can't specifically identify gets put in there. However, it may in fact be people you know or in fact could even be yourself (a high probability!). Although we're pretty darn smart, we can only identify people in the following scenarios:

1) When any of your group members click directly from one of our own email invites (which contains info about who they are in the link).

2) When the user is logged into the site and views the sign up.

There are a number of scenarios where neither of these situations happen - like if a person bookmarks the sign up and then checks it later... or if you yourself go visit your sign up without being logged in (we do not send sign up creators user-specific email links since they often forward those emails)... or if someone clicks from an email that is not specifically from SignUpGenius. In any of those cases, we put those views in Unknown. So rest assured - unless you've been sending email invites out to the local prison, you're probably pretty safe on the whole chainsaw thing.

The Custom Report keeps coming up blank even though people are signed up on my sign up! What is going on?

Didn't you read the fine print that we use an invisible ink for those reports? You have to have a special laser light to make it show up, which we happen to sell for the low, low price of $99.99. Not buying it, huh?

If your sign up is an RSVP format sign up where the users only indicate whether or not they are planning to attend, and there are no sign up items, then I am afraid you cannot generate a report from this type of sign up. You can click "Print Version" from the Administrator's Toolbar to print your list.

Ok, I'm off to check out my new laser light. I'm telling you, $99.99 is  a steal for one of these things.

Can I have more than 5 custom images in my account?

Our free version includes the ability to upload and store up to 5 custom images in your account.  If you wish to add a new one, and you already have 5 in your account, you'll have to go to Step 2: Themes when creating your sign up, click "Use my own custom image" and then click the the red "x" to delete an image from your account first.  Now you'll be able to upload a new image.

In our Pro versions, we offer the ability to store more than 5 images in your account. To see those options, please click here.

I need to collect information on my sign up that I don't want others to see. Is there a way to do that?

The only information that is ever displayed on a sign up page is the user/volunteer name and any comment they enter in the Public Comment field.  As the sign up creator, you can even hide that information if you wish at Step 5: Settings.  On our settings page, we offer the creator the opportunity to collect the user's email address, phone number, and mailing address.  We also offer the option of adding one custom question.  At Step 5: Settings, just expand the "Advanced Settings."  Click "On" next to "Custom Questions."

Should you need to ask more than one custom question, you have the ability to purchase one of our Pro products.  To view more details about Pro, please click here.  If you have additional questions you can contact our support team for direct assistance.

Do you have an app for SignUpGenius?

So you finally made the switch from a dumb phone to a smart phone?  I bet you've got all those apps organized into little groups and everything, don't you?  If you could just add our cute lightbulb to the mix, you'd be all set...here's the link to our page telling you how to add our mobile version to your mobile device. The light bulb is just adorable..

Can I track volunteer hours from my sign ups?

With SignUpGenius Pro Gold and Platinum, you have the ability to generate Volunteer Hours reports across individual sign ups, or mutliple sign ups in your account.  If you would like to see a short video tutorial for our Volunteer Hours report to see the options and screenshots, please click here.

If you are aleardy a Pro Gold or Platinum user, to create a Volunteer Hours report go to SignUpGenius.com and log in.  On the left side of your account page, click "Reports."  Choose the "Volunteers" tab.

Can I choose my sign up URL?

We knew you were going to ask that. Really, we did. Right now, this is not an option and there are some reasons we have it set up this way.

When we launched the site, we actually had a system that used common words for the sign up URLs. It eventually led to two issues. First, because our site got so big, all the common words were pretty much taken. And secondly, with so many similar URLs, it started to pose a privacy risk, because people could mistype a letter or guess the URL and reach other people's sign ups. So we decided to create the longer random URLs, which is similar to how many sites handle their custom links for security. If we can come up with a better solution in the future, we'll do that for sure.

In the meantime, you can consider using a URL shortening service. These are very common for people that use Twitter or Facebook where long URLs don't fit in the posts. For example, the site www.bit.ly will create a shortened URL to any link you want.

Finally, you may be interested to know that we have a "Web Button" wizard on the left side of your account page under, "Goodies." Here you can create a button that you can put on your own website that will point to your sign up. Some organizations find this works well, because they can easily send people to their own website - which then has the link to all their different sign ups in one place. Thanks for your understanding!  

I have lots of sign ups and the one I want is always on the last page at the bottom. Is there an easy way to find it?

Well, why did you name it Zeke's Surprise Party? When it's sorted alphabetically it will (generally speaking) end up at the end of the list. And it will hardly be a surprise if he sees his name in the title of the sign up!  Oh, you didn't send the invite to him?  Clever thinking.  

Here are some other clever ideas that will help you find that elusive sign up. First, once you log in and are on the Created tab or the Invited To tab, in the header there is a Search field where you can enter "Zeke" or "Party" or any word in the title of the sign up or in the title of the group assigned to that sign up. Whammo, all sign ups that don't qualify disappear, and unless you have twenty sign ups with Zeke's name in them, you should be able to pick out the one you want.  

Another way to simplify your search is to add sign ups to your Favorites folder.  To do that, first find a sign up using the search field, and then click the star to the right of the name of the sign up. Once the star is all orange, the sign up is a favorite. Any time you want to find it later, go back to your My Account page and click the Favorites tab and you'll see the list there.  

Even more clever, you have folders in the Favorites tab. So if you are working on PTA, Scouts and Church sign ups, each group can have its own folder.  You can keep your favorite sign ups in the appropriate folder - awesome for those of us who are a little OCD!

I wish my volunteers could see the days we need help in a calendar format!

Alakazam! Your wish is granted!

We offer the ability to view sign ups that have multiple dates on them in a calendar view. On the live view of the sign up your participant will see a button called Calendar View on the right side of the header of the table.  When they click that button, the sign up will be displayed in the Calendar View. As the creator, you can also set your sign up to default to the calendar view at Step 4: Slots under "Advanced Settings." If you do that, the participant will still have a button giving them the option to view in the "List View" if they wish.

Next you'll be wanting a new car, right? Well I'm first in that line so I'll let you know when the genie gets back.

I see cute pictures of people on the sign up next to their name. How do I add my picture?

Trying to show off that new hairdo? I get it. You can upload a picture of yourself, use your Facebook image, or your Gravatar (if you have one of those) by simply logging into your account, and when you see the circle in the top left part of the page with your initials, click on the little camera icon. You do have to have an account first, so if you don't have one, just click "Log in" from the home page, create a free account, and then you can add that selfie.  

Can I change the text of my column headings?

If the "Available Slot" text doesn't really apply to your sign up, you can change that text to read something different at Step 4.  Expand the "Advanced Settings" and turn on the "Custom Header Text."  Once you change the text be sure and click "Update" at the bottom of the page to save the changes.  Currently this is the only column heading you can edit.  We do have some users that utilize the "Location" field at Step 3 for other purposes. For instance, they may put the team they are playing against:

Lincoln High vs. Jefferson High

How can I add all of my appointments to my personal calendar?

Are you one of those people who has 50 post it notes on their desk? Color-coded? Well, adding your appointments to your calendar might be a better solution. With Pro you can actually create a Calendar Feed that syncs to your calendar program. This way, when participants schedule appointments, they will automatically sync with your personal calendar. You can access this feature by clicking on "Pro Tools" from your account page.  Click here for a tutorial on managing your calendar subscription.

I signed up to help at school at 3pm next Tuesday. Why is my account showing that I need to be there at 12pm?

Well obviously you're living in a parallel dimension where people have forgotten to turn back the clocks umpteen times and that's making you all discombobulated.  No?  You think it's our site? Well maybe, but it's also that other dimension thing.  Kinda.

The accounts on our site as well as the sign ups themselves are assigned to a time zone.  So if you've left your account in the Eastern Time Zone, but signed up to help at school just down the street, but "just down the street" happens to be in the Pacific Time Zone, our system is going to convert the 3pm time from the Pacific Time Zone to 12pm in your account which is set to Eastern Time.  

You'll probably want to change the time zone in your account to Pacific and then it will sync up with the sign up and all will be hunky dory.  To do that log into your account and click on the Settings tab on the left side of the page.  Then click the fourth tab near the top called "Other'"and you can select the time zone appropriate for where you live.  Remember to then click the green "Update Settings" button to save that change.

If you actually live on the East coast and it's the sign up that's wrong, you may want to contact the creator of the sign up and let them know they need to fix that, because you won't be the only one showing up three hours early, believe me.  And everyone who shows up that early will feel like they're in another dimension, and it's not just because all the second graders are running around screaming and giggling.  

How do my volunteers get back to my website after they sign up?

Our Pro Gold and Platinum members have the ability to add a "Back to Website" button to their sign ups. The button will show on the "Thank You" page after a participant signs up. This option is available at Step 5: Settings under "Advanced Settings." You can also use this if you have a two step process where after a participant signs up, you need to direct them somewhere else to complete all steps. This can be customized to any URL.

I need to send an attachment with my invite or email. How do I do that?

Our Pro membership offers the abilty to store documents in the account GeniusDrive to be added as attachments directly to a sign up or an email sent from the account. To find out more about Pro, please click here.

Please log into the Pro account and click "Pro Tools" on the left side of the account page.  Choose "Manage Files" and then you can upload your document(s).  You can attach a document at Step 1: General Details under "Advanced Settings."  You can include the document as an attachment to an email when you use the "Messages" area of the account (accessible from the left side of the account page) to send the email. If you have any questions, please contact our support team and we'll be happy to help you.

Where can I set up custom reminders and custom confirmation emails?

Our Pro versions offer the ability to create custom confirmation and custom reminder emails. You can include specific details in an email that will go out right after participants sign up, and you can also compose a custom reminder email that will automatically go out to your participants right before the event.  

While you are in the process of creating your sign up, you can set these up at Step 5: Settings. You can also access the "Messages" area from the left side of your account page and choose the "Compose" tab to create your templates.

It seems like no one is reading my emails. Can I send text messages instead?

Is this thing on? Seriously, we hear you! Our Pro admins have the ability to send text messages to group members that opt-in for texts. To set this up for your sign ups, you’ll need to log into your account and use the "Messages" link on the left side of the account page. Choose the "Compose" tab and select the option to send an opt-in email to your group. For those group members who choose to opt-in, you can return to the "Messages" area any time to send them information via text.  If you are on the go, you can also use our mobile version to send a text message. On mobile, the link is located on the toolbar under "Tools" and the tab "Messages."

Can I create my own theme to use?

Hello, Picasso! We miss art class, too. SignUpGenius Pro subscribers have the ability to build a custom theme using multiple images and layouts. If you are in the process of creating the sign up, at Step 2: Themes you will see different Pro themes. If you select an existing Pro theme, you can then choose  'Customize Selected Theme" in the top right corner, and you will be directed to the theme builder area where you can customize the theme you selected.  You can also start from scratch by clicking "Pro Tools" on the left side of the Pro account page and choosing "Manage Themes."

If I send a text message to my group, can they reply back to me?

When you compose the text message you will see the option to include your reply-to info.  If you have a phone number entered on your account "Settings" page, the system will pull that as the reply-to.  If you do not have a phone number in your settings, the system will list your account email address as the reply-to.

Can SignUpGenius integrate with other applications?

Sure we can! Check out how you can pass data from your SignUpGenius account to Constant Contact, Salesforce, MailChimp, and other popular web apps using Zapier.  You can also post your sign up directly to social media pages like Facebook, Twitter, and Pinterest, as well as upload contacts from supported address books.

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