1. General Details
Posted by Dan Rutledge
Posted by Betsy Lytle on Tue Nov 15, 2016 8:50 AM EST
I can help you check to see if you set up your sign up to send automatic email reminders. To do that, go to Step 5: Settings to view the reminder email setting under the Miscellaneous Preferences. If you make any changes to this area, remember to click the Update button at the bottom of the screen to save the changes. If you choose to have reminders go out, this will happen automatically.
Posted by Christy Heller on Mon Nov 14, 2016 11:20 PM EST
Can you please tell me when my reminders will be sent for my event? How far in advance before my event will the reminders be sent to my volunteers? Thanks so much-
Posted by Betsy Lytle on Tue Nov 8, 2016 11:43 AM EST
We have responded to your support request via email. Perhaps your email provider has blocked the email. You may want to try writing in with another email address if you have not received our email. Thanks.
Posted by DeAnn Marcano on Tue Nov 8, 2016 10:23 AM EST
Creating account for Firefighters First Credit Union - Marketing Department
Posted by Betsy Lytle on Sun Sep 11, 2016 9:02 PM EST
You can view the past sign ups by following the directions in my response to Veronica below. If you still need help, please contact us directly via the Help tab at the top of the page.
Posted by Cori Summerfield on Sun Sep 11, 2016 8:38 PM EST
I had a account transferred to me. I would like to see the past menu's. How can I go about doing this.
Thanks so much in advance.
Posted by Betsy Lytle on Sun Sep 11, 2016 7:58 PM EST
When all the dates on a sign up have passed the sign up is reclassified as a *Past Date Sign Up*. If you would like to locate it in your account, you will login to your account and go to the *Created* tab and then click on the "gear" icon in the upper right corner. Here you will check *Show Sign Ups in the Past* and click *Save*. This will display all the sign ups that have past dates.
Posted by Veronica Peña on Thu Sep 8, 2016 11:47 PM EST
How do I access things I have created in the past?
Posted by Betsy Lytle on Fri Aug 26, 2016 10:07 AM EST
If you would like to shorten the URL, one thing you can do is use a URL shortening service such as TinyURL, Bitly, etc.
You may also be interested to know that we have a web button feature which will create a button that you can put on your own website that will point to your sign up. Some organizations find this works well, because they can easily send people to their own website - which then has the link to all their different sign ups in one place. To create a web button, click the *Goodies* button on the left side of your account page. Scroll down past the Logos and you will see the *Web Button* area.
Posted by Eric Northington on Thu Aug 25, 2016 3:02 PM EST
How do I change the long link for my sign up to something I can easily remember and share?
Posted by Betsy Lytle on Thu Aug 11, 2016 9:20 AM EST
We always give users the option to create an account if they wish to do so, but it is not required. However, if you have used our site in the past and created an account at some point, you will have to sign in to use the email address associated with that account. Our system will not let you enter your name and email address without logging in if you have an existing account with that email address.
If you are unable to access your account or would like us to delete it, please contact us directly at: http://www.signupgenius.com/help
Posted by Dianne Skoglund on Wed Aug 10, 2016 7:18 PM EST
As a Clerical Sub, I don't need an account.
Posted by Betsy Lytle on Wed Jul 20, 2016 12:00 PM EST
I'm so glad the tutorial was helpful. We are also more than happy to help with specific questions that are not answered in any of the tutorials if you contact us via the "Help" tab.
Posted by Shanterria Taylor on Wed Jul 20, 2016 9:57 AM EST
This video is very helpful! I'm very excited for this new beginning! Thank You!
Posted by Betsy Lytle on Tue Jun 21, 2016 10:21 AM EST
In addition to the tutorials that explain each step of the sign up creation process, we have tutorials for many of the Pro features at the bottom of the tutorials page: http://www.signupgenius.com/tutorials. If you have specific questions about setting up your sign up, please feel free to contact us directly using the 'Help' tab at the top of the page.
Posted by Kaki Upshaw on Mon Jun 20, 2016 12:02 PM EST
I have purchased this program. How do I set up my event?
Is there a manual or administer's page?
Posted by Betsy Lytle on Tue Jun 14, 2016 1:27 PM EST
Are you looking for a specific sign up? You can locate individual sign ups if you have the following:
1. The email address of the sign up creator. If you have that email, you can go to SignUpGenius.com and click *Find a Sign Up* listed under the *Help* tab. Enter the creator's email. You will then see all of the links to active sign ups that person has created.
2. An email invite to the sign up. If you received an email invite to the sign up, you will see the link to the sign up in the email. Follow that link to the sign up.
In addition, if you have received an email invite to a sign up and have an account with us, you can go to SignUpGenius.com and log into your account to view the sign ups you've been invited to.
If you do not have the sign up creator's email or an email invite, you can contact the sign up creator, school, or organization to request the link.
Posted by Anu O'Brien on Tue Jun 14, 2016 1:04 PM EST
End of Year Party for Mrs. Blafer Class!
Come help us Celebrate!
Posted by Betsy Lytle on Tue May 3, 2016 1:00 PM EST
We always give users the option to create an account if they wish to do so, but it is not required. However, if you have a user who has used our site in the past, and created an account at some point, they will have to sign in to use the email address associated with that account. Our system will not let someone enter name and email address without logging in if they have created an account in the past with that email address.
If you have users that are frustrated with that, please have them contact us for help. We can then delete their account from the site, or assist them in retrieving their password so they can log in. Our help page link is: http://www.signupgenius.com/help
Posted by Stacy Dimmich on Mon May 2, 2016 4:15 PM EST
Do the people who want to sign up for my event have to create a SUG account first?
Posted by Betsy Lytle on Tue Mar 8, 2016 10:01 AM EST
I see that we were able to assist you directly via email. Any time you or one of your users has a specific question, we are more than happy to help if you contact us via the "Help" tab. Thanks!
Posted by ahmed elmi on Mon Mar 7, 2016 12:06 PM EST
It was not helpful because when I sent the link to people to reserve their slots, there was no place for them to put their names.
Posted by Betsy Lytle on Tue Dec 8, 2015 11:56 AM EST
Yes, you can send the sign up link to the teacher, and she can send it out herself to the classroom email list. See Teresa's comment below for instructions on how to find the link.
Posted by Greta Selden on Tue Dec 8, 2015 10:17 AM EST
Hi, I created an invitation but need to send it to the classroom teacher to distribute via her email list. If I email it to her, can she send it to her contacts?
Posted by Teresa Clark on Sat Oct 24, 2015 5:40 PM EST
Hi Jackie! It is not necessary to send invites from our site. When you are ready to take the sign up live, click the option to *Take my sign up live but don't send emails*. The next page will show you the URL link in green. Just copy the link from here and you can compose an email to your group and include this link.
If you ever need to locate the link again, just log into your account and click on the sign up. The URL in your web address bar is the unique link to the sign up.
Additionally, your group members are not required to have an account with SignUpGenius. They can sign up with an account or by entering their name and email address only without creating an account.
I hope this is helpful. If you have any other questions, our support team will be happy to assist.
Posted by Jackie Popick on Mon Oct 19, 2015 10:24 AM EST
Am I able to just send a link by text to my parents to sign up? I relize they will need to have an account with SUG but some parents I do not have emails for just phone number so the text communication is all that I have. If so where might I see the correct address for them to receive.
Thank you in advance.
Posted by Teresa Clark on Tue Oct 6, 2015 9:40 PM EST
You are able to have others review the sign up before sending it out to your entire group. First you will publish your sign up and take it live. Instead of inviting the entire group,you will just send the sign up to the individuals you would like to review the sign up. Once the review process is complete and you have made any necessary changes, you will login to your account and click on your sign up. You will see the option *Send Invites* at the top of the page in the Admin. Toolbar. Select the option to *Send Invite to Emails Entered Below*. Choose to manually enter emails or import the emails. Click *Send Invites*. The email addresses you entered will be added to the group and receive the invite. I hope this will be helpful for you!
Posted by Merrilee Guarini on Tue Oct 6, 2015 3:23 PM EST
Hi! What is the best way to have a co-host proofread my signup genius (and make changes) before we send it out? Should I put her email address in the email distribution box and hit "take my signup live?" (Then would I be able to add additional names later after we make changes?). Thanks very much!!
Posted by Amy Tidwell on Sun Oct 4, 2015 2:47 PM EST
You can send more invites anytime by logging into your account, clicking on the sign up, and choosing "Send Invites" from the Admin Toolbar at the top of the sign up. If you have additional questions, please email our support team directly by clicking "Help" the top of the site.
Posted by Maggie Drane on Thu Sep 24, 2015 11:49 AM EST
Is it possible to add more emails to the original sign up, down the road? If so, how do I do it?? I'm not so tech savvy.
Posted by Teresa Clark on Thu Sep 10, 2015 9:25 PM EST
When using the *Groups* page for group management, you may see names in the column next to the email addresses. These names are automatically added by our system when you import contacts from your address book or csv file. If you manually enter an email address, and a user has an account with us, the name on the account associated with that email address will automatically be displayed. If the email does not have an account, no name will be displayed. You cannot add or edit the names in this area of the site. You can add as many emails to the group as you like. I hope this is helpful and if you have other questions, please email our support team and someone will be happy to help!
Posted by joy drake on Wed Sep 9, 2015 4:52 PM EST
I am needing to edit a group list. This list was shared with me by another member. Half of the emails in the SignUpGenius Member column are missing. How do I go about adding the names? Also when I add a new email address, will it automatically put the person's name or do I type that in next to the email? Will it let me add as many emails (probably 25 or so) in that space at one time? Thank you.
Posted by Amy Tidwell on Mon Aug 31, 2015 3:34 PM EST
When you create a sign up and enter a group name, as you enter the email addresses and send invites, the system will automatically save this group information in your account so that you can then assign an *existing* group to a new sign up and not have to re-enter email addresses.
Please go to SignUpGenius.com and log into your account. On the left side of your account page you will see "Groups." Click on that link, and you will see a list of existing groups in your account. You can click "Edit" next to a group to view the list of email addresses within the group.
To assign an existing group to a sign up, you will do this at Step 1: General Details. If you click "Edit" beneath your sign up on your account page, you will land on Step 1. Next to My Group use the arrow to select the group you want to send invites to. Click "Update" at the bottom of the page. Now when you are ready to invite and publish, you can send emails to this group. If your sign up is already published, after you assign the group you can click "View Live" and then click "Send Invites" from the Admin Toolbar at the top of the sign up.
Posted by Susan Pavlick on Sun Aug 30, 2015 10:51 PM EST
I have a group created within sign up genius with all the email addresses that I need, but now that I have created a new sign up I don't know how to get the sign up to be sent out to my group without typing each email out again? SP
Posted by aini najihah on Wed Jul 8, 2015 11:21 AM EST
i love it!
Posted by Amy Tidwell on Sat May 30, 2015 11:01 AM EST
You must provide the link to the sign up to direct people to it. You can do that by posting it on a website, through social media, or sending emails through your own system. You don't have to send email invites through our site to use our sign ups. Also, you can direct your participants to use the "find a sign up" option from the home page at SignUpGenius.com. You will need to give them the email address on the account in which the sign up was created. If you have further questions, please contact our support team directly by clicking "Help" at the top of our website.
Posted by Roger Estill on Wed May 27, 2015 8:49 AM EST
Is it necessary to enter the email addresses of everyone you are inviting to sign up. I am just requesting people to sign up and I don't have email addresses. Can they not just register as a member and then go to the sign up page?
Posted by Teresa Clark on Wed Apr 29, 2015 11:10 AM EST
Hi Pamela! You can create this type of sign up easily on the site using the recurring date feature on Step 3. When you enter the dates in that way, you can still remove the dates when you will not need volunteers. If you have questions as you create this type of sign up, please email our support team and we can help with any of the details needed to create or manage the sign up. Thanks!
Posted by Pamella Gassner on Tue Apr 28, 2015 12:13 PM EST
I send out a monthly calendar for a snack cart that I run at school. I create the calendar in excel and then copy and paste but that has not been working it jumbles up when sent. I need 2 people for every day except of course the days that we are off. So can I set up a calendar in a calendar form, can I transfer my e-mail list from my e-mail acct, and can I black out days that we are off?
Posted by Kirsten Mayers on Tue Feb 10, 2015 10:01 PM EST
You can use our email upload functionality or you can send the email directly from your own mail program and just paste the URL link to the sign up in the email. You can also share the URL link through Facebook, newsletter or other social media allow anyone to register if you would like. If you have any additional questions, please contact our help desk by going to www.SignUpGenius.com/help.
Posted by Mary Jo Vandervoort on Tue Feb 10, 2015 10:39 AM EST
I am a first time user and getting ready to set up my first Sign up for an event we are having.
I have over 1500 volunteers plus we have a couple of agencies we work with. Do I need to enter each email individually or is there a way to download/cut and paste etc. to get all the emails in. I will also be getting people to volunteer that I don't have their email, will they be able to sign up?
Posted by Teresa Clark on Thu Jan 29, 2015 1:25 PM EST
We have a feature that allows you to duplicate a sign up. If you log into SignUpGenius.com and scroll down your account page, you'll see "Sign Ups I've Created" at the bottom. You can click the button that reads "View archived past sign ups also." Now, in the top right corner of the "Sign Ups I've Created" area you will see the "Duplicate" button. Click that to create a copy that will NOT include the names of those signed up. This will be a new, separate sign up from the original.
Go back to your account page, and you'll see the unpublished copy under "Sign Ups I've Created." Click "edit" and you can edit the dates/times/slots and any other step for this new sign up. Also, if this sign up is going to a different group than the group assigned to the original, you'll want to change that at Step 1: General Details. At the top you will either enter a new group name, or choose an existing group. Click "Update" at the bottom of the page to save that change. When you take it live, it will be given a unique URL link that is *different* than the original.
We also offer a video tutorial of the steps you can take to duplicate your sign up. Please click on the link below to access this tutorial:
I hope this will be helpful. Please email the support team if you have any other questions.
Posted by Tina Malone on Wed Jan 28, 2015 2:51 PM EST
Is there a way to copy a previous sign up? I just need to change the dates, but otherwise, the info is basically correct. I would like to keep the old one for future reference, instead of wiping it clean.
Posted by Teresa Clark on Fri Jan 23, 2015 9:06 AM EST
When you create a sign up, you do not have to include times (you can enter dates only). Based on the other details you described, you could create this type of sign up using SignUpGenius. If you begin to create the sign up and run into any questions, please email the support team and someone will be happy to assist with any specific areas of creating the sign up. Thanks for checking in with us!
Posted by Skip Cave on Thu Jan 22, 2015 4:22 AM EST
We have an organization with 200 volunteers. The organization has 50 projects that it needs volunteers to sign up for. The 50 projects initially don't have specific time frames, so times do not need to be specified. Each project has from four to eight roles which volunteers can sign up for.
Volunteers should be able to view the sign-up sheet on-line using a web browser. The sign-up sheet should display a list of all 50 projects, along with the roles for each project. Volunteers should be able to see who has already signed up for roles so far. Volunteers can then sign up for vacant roles, as well as sign up for a role that someone else has already signed up for. In this second case, both names will show up on the sign-up sheet for that role. If several volunteers sign up for the same role in a project. all their names will be displayed on the sign-up sheet for that role.
The project managers will decide which volunteers are actually allocated to each of the projects, and will publish the final list assignments as well as project sequences and times in a spreadsheet.
Can SignUpGenius do this?
Posted by Teresa Clark on Mon Jan 5, 2015 11:22 AM EST
You can create the type of sign up you have described. You can enter the items needed and the volunteers needed as slot entries on Step 4. You can then assign the items to show for selected dates/times so that you only have volunteers at the dates/times needed. I hope this will be helpful and if you have other questions, I am happy to help.
Posted by Donna McMurry on Mon Jan 5, 2015 9:54 AM EST
can i create one sign up for both providing food at a certain time (for a luncheon) and signing up to work that same day either on recess duty or serving the luncheon
Posted by Teresa Clark on Thu Dec 18, 2014 8:13 AM EST
I'm happy to help you. When you enter the quantity for a slot, you are choosing the number of people you want to allow to sign up for the item. For example, if you want one person to bring 24 napkins, your slot should read "24 pack of napkins" with "# wanted" of one selected. If you choose 24 for # wanted you are actually allowing 24 people to sign up for that slot.
To edit your slots, please go to SignUpGenius.com and log in. Scroll down your account page to "Sign Ups I've Created" and click "Edit" beneath your sign up.
Go to Step 4: Slots. Click "Edit" next to the slot you need to edit. Then, click "Edit Selected" at the top of the columns. Here you can edit the slot info, and then click "Update" to save the changes.
If you already have people signed up on the sign up, this could get tricky. If you have three people signed up to bring napkins, the system will only allow you to change the # wanted to three unless you first delete two people from that sign up slot. The system won't let you reset that # wanted to a number less than the number of people signed up.
If you hit a snag or have further questions, please email support and someone from the support team will be happy to assist!
Posted by Annie Pike on Wed Dec 17, 2014 9:43 PM EST
How do I send out a sign-up for a classroom party when I need several of the same item? For instance, I needed 15 bags of snack size pretzels. If someone checks that item off, the count goes down to 14 when that selection is for a total of 15 bags.
Posted by Amy Tidwell on Tue Dec 9, 2014 10:58 AM EST
Please view the post just beneath your question for the answer. Thanks!
Posted by Randy O'Neil on Tue Dec 9, 2014 6:05 AM EST
If you send out a sign up without all the e-mail addresses you hope to eventually have, how does it get to all the desired recipients? Do you ask people to forward the link to those that they have addresses for? Sort of to throw as large a net as possible. Hope I'm clear.
Posted by Teresa Clark on Wed Dec 3, 2014 7:29 PM EST
It is not necessary to send invites from our site. When you are ready to take the sign up live, click the option to "Take my sign up live but don't send emails." The next page will show you the URL link in green. Just copy it from here and you can compose an email with and include this link.
If you ever need to locate the link again, just log into your account and click on the sign up. The URL in your web address bar is the unique link to the sign up. I hope this is helpful. Be sure to email our support team if you have questions about creating your sign up. Someone from the support team will be happy to assist anytime!
Posted by pam dabbs on Mon Dec 1, 2014 7:23 PM EST
You have to have all the emails before people can sign up? Can they put in their email when they sign up or do they all have to be collected before doing anything? I am doing this for a church wide project and it looks daunting….but, I would love to use this program.
Posted by Amy Tidwell on Sat Nov 15, 2014 7:38 AM EST
Anytime you begin working on a sign up, the "draft" will be saved on your account page and you can come back to it anytime. Whenever you click "Continue" or "Update" to move from one step to the next, the sign up will be saved to that point. To locate the draft, first log in to SignUpGenius.com with your email and password.
Scroll all the way down to the end of the page where you can view the area of your account that displays the "Sign Ups I've Created." Any published sign ups will be visible with the theme you selected and the options to view, edit and delete the sign up.
Any sign ups that have not been published will be visible by a green square and an orange banner reading: "Not Published." With these sign ups, you can select "Edit" and pick up where you left off in creating the sign up.
Posted by Tina Mangiavillano on Fri Nov 14, 2014 5:42 PM EST
How do I save my work if I want to come back later and edit?
Posted by Amy Tidwell on Wed Nov 5, 2014 1:08 PM EST
You can create a sign up and transfer it to another account. That account holder will become the "sign up creator" and will be the admin assigned to the sign up. This person can assign her existing group(s) to the sign up to send invites from her account. You'll find the "transfer" button in the top right corner of the "Sign Ups I've Created" area of your account page. If you have additional questions, please click "Help" and email our support team. We will be happy to assist you directly.
Posted by Andrea Taylor on Tue Nov 4, 2014 11:07 AM EST
If I am setting up the sign up genius but sending it to someone else to distribute to multiple email groups....is this possible? or does she have to be the one to set it up because she has the email groups?
Posted by Amy Tidwell on Wed Sep 10, 2014 2:04 PM EST
For the FCC Admin, if you click "Groups" on the left side of your account page you can then click "Edit" next to a group and then edit the title of the group. Click "Update Group" at the bottom of the page to save the change.
Posted by FCC Administrator on Wed Sep 10, 2014 10:06 AM EST
How do I remove a "test" group I created? I had created this test group of 2 people to test out my first signup before sending it out but the name of the group "Test Group" shows up on the actual signup and I don't see how to remove it. I can't find anything that shows me how remove it from showing "Test Group" on the signup page. Thanks.
Posted by Amy Tidwell on Mon Aug 18, 2014 9:49 AM EST
Please contact our support team directly via the Help tab and we can assist you directly with your lab sign ups. Thanks!
Posted by Christine Lewis on Sat Aug 16, 2014 3:41 PM EST
I am media/technology specialist at my middle school. My question is I will have multiple labs (6 to start the year with but will add 4-5 more) how will that work? I want my teachers to be able to sign up for the labs by the bell schedule we have.
Posted by Amy Tidwell on Thu Jul 17, 2014 8:14 PM EST
I believe you have an account with SignUpGenius. Please go to SignUpGenius.com and log in...you should see links to active sign ups on your account page under "Sign Ups I've Been Invited To." If you have further questions, please click the "Help" tab and contact our support team directly. Thanks!
Posted by Margaret ALIA on Wed Jul 16, 2014 8:40 PM EST
IN SQUENCE FORM< TELL ME HOW TO SIGN UP FOR A TEE TIME FOR JULY 23>>>PLEASE!!!
Posted by tankwa tokha on Mon Apr 21, 2014 8:29 PM EST
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