5. Settings

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Posted by Dan Rutledge

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Posted by Betsy Lytle on Sun Jul 23, 2017 8:13 PM EST
Hi Willie,
The name will be visible to everyone who views the sign up. If you wish to hide the names on the sign up, go to *Step 5: Settings*, and in the *Contact info* box you can check the box next to "Also hide the names from group members." If you check this box, names and any comments entered by the user will not be visible on the sign up to other users. Please click *Update* at the bottom of the screen to save that change.

As the sign up creator, if you are logged into the site, *you* will be able to see the names and comments...which is because you are logged in and the system recognizes you as the creator.

For faster assistance in the future, feel free to contact us via the help link:

Posted by Willie Cook on Sun Jul 23, 2017 2:00 PM EST
If a "volunteer" signs up for a specific time slot, is that volunteers name visible to everyone else who volunteers or is only the admin able to see it? Please answer this ASAP. Thank you.

Posted by Betsy Lytle on Wed Mar 15, 2017 10:11 AM EST
Hi Claude,
You can send an email to those who have not yet signed up.
Go to the Created tab and locate the sign up.
Select Send a Message from the Administrator Toolbar.
Select "Email people participating in a sign up."
Click the white Select People button.
Select the option for:
"The people who have NOT signed up"

If your sign up is an RSVP format, select the option:
"People with a specific RSVP Response" and then check "No Response"

Click "Ok."

From there, you can choose Preview & Send or Save Draft.

Posted by Claude Mailhot on Wed Mar 15, 2017 9:19 AM EST
How do I send a reminder to sign up - to the people who haven't signed up yet - without sending the request to those who have already signed up?

Posted by Betsy Lytle on Tue Jan 31, 2017 12:57 PM EST
Hi Dawn,
We offer the ability to customize the reminder sent to those who sign up as part of the SignUpGenius Pro features.

If you are not at the point where you need a Pro subscription, you can send a customized email to your group in addition to the automatic reminder group members will receive automatically.

Please log in to your account and click *Messages* located on the left side of the account page.

Click *Compose*.

Email people participating in a sign up

Choose the sign up you wish to include in the email by choosing the white *Select a Sign Up* button to choose your sign up from the drop-down list.

You can then select the white *Select People* button and choose:
People who have signed up or
People I will select

You can then enter the subject of your email along with the text of the email message you wish to send. Choose to *Save Draft* or *Preview & Send*.

Posted by Dawn Kuhlman on Tue Jan 31, 2017 10:28 AM EST
I cannot find where you can attach a message to the reminder, please some guidance?

Posted by Betsy Lytle on Wed Jan 18, 2017 8:59 PM EST
Hi Carol,
We have a video tutorial that explains the sign up process here: http://www.signupgenius.com/videos/signing-up.cfm.

We also have a downloadable flyer with simple instructions: http://www.signupgenius.com/pdfs/signing-up-is-easy.pdf

I hope these resources are helpful.

Posted by Carol O'Neil on Wed Jan 18, 2017 8:39 PM EST
It would be nice if you had a tutorial page dedicated to giving information to the invitee about what to expect and how to sign up. Such as, how to quickly respond to an invitation/email. Also, when I receive an invitation link, will it automatically take me to the sign up page?

Posted by Betsy Lytle on Tue Dec 20, 2016 2:29 PM EST
Hi Carol,
To send additional invitations, please go to SignUpGenius.com and log in to your account. Click the Created tab to locate your sign up. When you view the sign up, you will see the Administrator Toolbar and can select the option to Send a Message. Select Invite people to a sign up. Choose the white Select People button and from that point you can Manually enter emails or Import emails from my provider. It is not possible to send an email without an associated sign up.

Our system will automatically add these email addresses to the group assigned to the sign up.

If you wish to add more email addresses to your group without sending invites, you can choose Groups on the left side of your account page. Click Edit next to the group name. At the bottom of the page, enter the additional email addresses and click Update Group to save the changes.

Posted by Carol Vick on Tue Dec 20, 2016 1:35 PM EST
each time I want to invite a new person to my group I go round and round trying to find the right page, drives me nuts. I keep at it until I get lucky. Some guidelines please.

Posted by Betsy Lytle on Mon Sep 26, 2016 4:27 PM EST
Hi Fred,
We do not have a setting like that would allow you to receive notifications only when there is a response to your comments on our website. If you need help with a sign up or your account, you can contact us directly via the "Help" tab at the top of the page.

Posted by Fred Werner on Thu Sep 22, 2016 7:09 PM EST
How do I set the "notifications" so that I'm only notified when someone replied to MY comments/annotations? Currently, I get a notification for every single annotation and comment on any article I annotate or comment on. That makes all notifications 100% worthless.

Posted by Betsy Lytle on Sun Sep 11, 2016 8:00 PM EST
Hi Swim Parent!
The automatic reminder option is only available for those sign ups that are linked to a specific date and/or time so the setting to send reminders is not available on Step 5 if you have chosen 'No specific date' in Step 3.

You can send an email to your group at anytime, please login to your account and click *Messages* located on the left side of the account page.

Click *Compose*. Select the type of email you are sending. Next, for *Link to Sign Up(s)* you can choose the sign up you wish to include in the email.

Select *Send To* and various options will be shown. You can choose to send the email to:

- All members of a group
- Those that have not signed up
- Those that are signed up
- Members signed up on a specific date/slot
- Custom (choose which *group* member)

Enter the text of your email, and send. You can also click the 'Sent' tab to view a log of the emails sent from your account. When you click on a specific row, you can view details of the emails sent at the bottom of the page.

Posted by Stanton SwimTeam on Fri Sep 9, 2016 9:18 PM EST
Hi - I have used this system for several years for our swim team snacks - however, this year, I cannot locate the reminder email setting ... there is NO field under Miscellaneous settings - please help - I have some hungry swimmers on days people forget to bring snacks! thanks - swim parent!

Posted by Betsy Lytle on Thu Aug 11, 2016 9:13 AM EST
Hi Lynn,
Our Pro versions give you the ability to lock a sign up so that users cannot make any changes to their sign ups.

To do so, login with your email and password. Go to the sign up you wish to lock.
Select the pencil icon to the right of the sign up and move to Step 5- Settings.
Go to the *Advanced Settings* option and select the *Sign Up Locking* option.
From there you can choose to prevent users from signing up a select number of days prior to the event. You can also choose to prevent editing or deleting items a set number of days prior to the date they have signed up.

Posted by Lynn Anderson on Wed Aug 10, 2016 6:10 PM EST
Is there a way that I can lock the sign up so that know one is able to change there slot, once a cut off date is passed?

Posted by Betsy Lytle on Sat Jul 23, 2016 3:06 PM EST
We always give users the option to create an account if they wish to do so, but it is not required. If you have a user who has used our site in the past, and created an account at some point, they will have to sign in to use the email address associated with that account. Our system will not let someone enter name and email address without logging in if they have created an account in the past with that email address.

If you have users that are frustrated with that, please direct them to our help page (http://www.signupgenius.com/help) where they can email our support team. We can then delete their account from the site, or assist them in retrieving their password so they can log in.

Posted by Ann Buzenberg on Fri Jul 22, 2016 11:07 AM EST
If we create a sign-up page and email the link to our users, must they create accounts in order to sign up on our page?

Posted by Betsy Lytle on Fri Jun 17, 2016 8:10 AM EST
Hi Edna,
To edit the location field, select the pencil icon to the right of your sign up on your account page. Go to Step 3: Dates & Times. Check the Edit box next to the location you need to change, and click the Edit Selected button at the top of the table. You'll be taken to a screen where you can change the location field. Make sure to click Update at the bottom of the screen to save the change. If you need to change additional locations, you can do that by following this process again.

Posted by Edna Sarmiento on Thu Jun 16, 2016 3:37 PM EST
How do you update the location of an existing sign up?

Posted by Betsy Lytle on Tue May 24, 2016 10:59 AM EST
To find the link to your sign up once it is published, go to SignUpGenius.com and log in with your email and password to the account where the sign up was created. When you view the account page, you will see the tab for 'Created' and will be able to view your sign ups created on that account. Click on the image or title for your sign up. When the sign up page displays, copy the URL from your web browser address bar. This is the unique link to your sign up. Copy and paste this link to give out in emails or however you wish to distribute it.

Posted by vanessa wise on Tue May 24, 2016 9:22 AM EST
I cant find my link to send to the participants , first time user.

Posted by Betsy Lytle on Fri Apr 8, 2016 9:33 AM EST
As part of our Pro features, we offer the ability to add start and stop dates to a sign up, as well as lock a sign up to shut down a user’s ability to edit or delete their name from the sign up. There are settings for single date/event sign ups as well as sign ups with multiple dates.

To learn more about this feature, and the other options offered with Pro, please go to the page below:

Posted by Ann Sidler on Fri Apr 8, 2016 1:34 AM EST
How do I close my existing signup? I do not want any more people to sign up at this point and more importantly, I do not want anyone to go in and change their signup either. I need to do this now, but am not sure how to do it. Please advise.

Posted by Betsy Lytle on Fri Oct 30, 2015 1:16 PM EST

Yes, even though you are an Admin, you will receive reminders if you are signed up. We have no control over "spam" settings for specific email providers, so some invites, notifications or reminders may end up in the spam folder. Occasionally we also have problems with email providers completely blocking an email because they think it's spam (that means it won't even show up in the spam folder). To avoid this issue, please be sure that emails from info@signupgenius.com are being allowed through by the email provider. If you need additional help, please contact our support team via the Help tab from the home page. Thanks!

Posted by Allison Lawton on Fri Oct 30, 2015 9:57 AM EST
If I'm the SignupGenius Administrator and have signed up for a slot, will the Administrator get the reminder email that has been setup automatically to be sent out 2 days before the event? I did not receive any reminder email and not sure if those who have signed up received one as well. Thank you!

Posted by Teresa Clark on Mon May 18, 2015 4:30 PM EST
Hi Marlene, The sign up creator determines how group members are alerted to new sign ups they create and publish. At this time, we do not offer push notifications or a way for users to be aware when a sign up becomes available other than the sign up creator updating the group members when new sign ups are available. If you have any other questions, please email our support team. We will be happy to assist.

Posted by Marlene Tatham on Thu May 14, 2015 8:03 AM EST
I am wondering if there is a way that sign-up genius can notify me, other than by email,when the sign-up has been posted. Do you have push notifications?

Posted by Amy Tidwell on Tue Apr 21, 2015 1:56 PM EST
As the sign up creator, if you make an edit to a slot or a particular date/time, our system will give the option to send an email right then to notify those signed up on the slot, or notify the entire group. If you need more specific instructions, please contact our support team via the Help tab from the home page so that we can take a look at your sign up. Thanks!

Posted by Pam Martin on Thu Apr 16, 2015 8:59 AM EST
If there are specific instructions that impact only one or two of the slot sign up areas - is there a way that only those people would would get an email about that issue?

Posted by Dan Rutledge on Tue Jan 20, 2015 7:46 AM EST
Hi Karen. We'd be happy to help with tabbing. Can you write us via the 'help' tab at the top of each page? It makes it easier for us to interact and find your account in the system. Thank you!

Posted by Karen Johnson on Sun Jan 18, 2015 8:45 PM EST
Hi I'm try to use the tabbing feature and am having trouble with it, can you explain to me how to get a second tab added to a sign up?
Is there a tutorial for it? Thank you

Posted by Amy Tidwell on Wed Oct 15, 2014 4:26 PM EST
Our support team would be happy to assist you directly with this issue. Please send us an email by clicking "Help" from the home page. Thank you.

Posted by Estella Gano on Wed Oct 15, 2014 10:23 AM EST
I have repeatidly to sign up and I am successful until it comes to anticipated arrival time. I have been told "a number must be included. I have tried to add both numerical or the word number anticipated time of arrival. It has resulted in my inability to schedule a visit. Please help!!!

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